Protocol Manager at Coca-Cola

ABOUT THE JOB

• The Protocol Manager plays a key role in managing and delivering seamless protocol, immigration, and travel services.
• This role is responsible for coordinating with embassies, consulates, and regulatory bodies, supporting executives and expatriates, overseeing travel logistics, and ensuring compliance with immigration policies and company standards.
• You will also manage vendors, track costs, and maintain accurate documentation to support operations.

IS THIS YOU?

• You have strong knowledge of immigration policies and protocol procedures.
• You are experienced in coordinating travel logistics and documentation.
• You are confident managing relationships with embassies, consulates, and regulatory agencies.
• You possess excellent organizational and communication skills.
• You can manage vendors and budgets while ensuring service quality.
• You thrive in dynamic environments and are comfortable managing multiple priorities.
• You handle confidential information with discretion and professionalism.

YOUR KEY RESPONSIBILITIES

• Coordinate travel arrangements and protocol services for executives, expatriates, and staff.
• Manage visa applications, STRs, work permits, resident permits, and quota processing.
• Liaise with embassies, consulates, and government agencies for documentation and approvals.
• Support expatriate onboarding and relocation processes, ensuring a smooth experience.
• Track immigration activities and submit statutory returns to regulatory authorities.
• Supervise third-party vendors to ensure compliance with service level agreements.
• Maintain accurate travel and immigration data for reporting and audit purposes.
• Ensure efficient mailroom operations and documentation dispatch.
• Provide airport protocol support, including Meet & Assist and courtesy visits.
• Contribute to continuous improvement of protocol and travel processes.