Protocol Executive at Finchglow Holdings

Job Purpose

• The ideal candidate is expected to manage local and international travel arrangements, visa processing, hotel bookings, airport pickups, and other services for Finchglow Travels clients.

Key Responsibilities

• Procure clearance tags at the airport
• Arrange hotels and airport transfers, travel packages in anticipation of travel for customer
• Build and maintain cordial relationships with various Government agencies at international and domestic airports to facilitate effective meet and greet services.
• He/She arranges for transportation where necessary and ensures customer’s schedule does not suffer from complications and delays.
• Provide protocol to clients at the airport both international and domestic
• Manage drivers in charge of pick and provide itinerary information
• To deal with Immigration Authority and airport security force for clearance of clients.
• Arrange collection of travelers and baggage.
• Ensure speedy passage through airport – process travel documents.
• Make airport arrangement pick up and drop; Supervise escort patrol.
• Protect clients from extortion or harassment by airport authorities.
• Transferring passengers through the airport.
• Assist with other office function when less busy with travel arrangements.
• Willingness to work outside office hours.
• The officer facilitates the travel of customer’s visa on arrival.
• Maintain, prioritize and file confidential records.
• Be available at anytime world conditions require.

Qualification & Experience

• Degree in Social Sciences / Business Administration
• ATA certified
• Diploma in Logistics is an added advantage.

Skills & knowledge:

• Result Oriented & Target Driven
• Excellent verbal & written communication skills
• Excellent time and project management skills
• Excellent organization skill
• Exhibit a high level of initiative, objectivity, integrity and commitment.
• 5 -7 years working experience in the travel / logistics/protocol industry with good working knowledge of ticketing and travel logistics.
• Extensive knowledge of the airline industry and the foreign embassies/visa processing agencies.
• Good diplomacy skills and tact in dealing with team members, drivers and colleagues.
• High attention to details and a team player.