Protection Case Worker at International Rescue Committee (IRC)

Job Overview/Summary

The Case Worker will be responsible for providing direct support and care for high-risk cases of people with specific needs (PSN) in Borno, including case management. The Case Worker will be supervised by the protection Legal Officer, Borno to ensure qualitative and effective case management. It is anticipated that the caseload will be between 10-35 cases per case worker.

Responsibilities

Individual Case Management
 

• Identify and receive referrals regarding individuals and families (including care givers) with specific needs who are detected during registration, psychosocial, outreach and other activities.
• Conduct household visits and center-based interviews to assess the needs of individuals and families.
• Provide information to individuals and families about their rights and entitlements, including what services and are available (including beyond the scope of services provided by IRC).
• Work with identified individuals and families to develop and implement an action plan in accordance with their needs, capacities, and goals.
• Offer individuals and families’ choices and options, including seeking out alternatives when the services needed are not available, and actively involve individuals and/or families in decision making that will affect them.
• Provide protection Case management services which fall outside the scope of GBV and Child Protection Case management such as legal cases, access to healthcare and safety in the community.
• Assess risk and support individuals and families to understand risks relevant to their situation.
• Link individuals and families with support groups and networks, and other community-based resources, as appropriate.
• Directly provide psychosocial counseling and support the coordination of provision of services by other specialized service providers in accordance with the needs of individuals and families.
• Ensure appropriate monitoring, review, and follow up of the services provided to cases.
• Ensure complete and updated documentation related to each individual case.
• Determine when it is appropriate to discontinue follow ups to individuals and families (case closure).
• Be accountable to individuals, families, and communities for the services they provide.
   

Data management and reporting
 

• Manage, file and store data, ensuring the confidentiality of the information collected and the services provided.
• Prepare and submit weekly and monthly work plans in a timely manner for the Protection Manager’s validation.
• Support the implementation of monitoring and evaluation tools and report on problems in the implementation of the program.
• Participate in weekly reporting and planning meetings to ensure adherence to standards of care, quality case management and reporting requirements.
   

Coordination & Representation
 

• Establish good working relationship with relevant stakeholders such as camp officials, local community leaders, traditional leaders, and government partners etc.
• Work closely with Protection Action Group members, community leaders, and other joint Community Volunteers.
• In coordination with other Protection staff, take part in identification of new target locations and conduct assessments.
• Receive cases referred from other agencies. Provide feedback of actions taken to other agencies, when necessary and appropriate considering confidentiality requirements.
• Contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area and take proactive steps to remain informed about the available services.
• Key Working Relationships Position Reports to: Legal officer, primarily based in Maiduguri, Borno State.
• Position instantly supervises n/a
• Other Internal and/or exterior contacts:
• Internal: Safety Outcomes sectors, Supply Chain and Finance
• External: Community Leaders and Community Members, government partners.

Requirements
Job Requirements/Qualifications

• University degree or ND in Social Work, Law, Psychology, or a related field.
• 2 years’ experience implementing protection programming including experience in emergencies or post-conflict project management
• Experience with group engagement and participatory processes, together with earlier facilitation of group work with related populations, energetic participant of sectoral/social teams, and expertise with capability constructing or coaching workout routines.
• Good communication abilities (written and verbal), cultural sensitivity, flexibility, potential to improvise, staff participant.
• Able to unravel complicated issues by way of a reciprocal and consultative strategy
• Ability to reside and productively work below stress whereas keep a humorousness.
• Fluency in spoken and written English is required.
• Knowledge of English language and Hausa is an added advantage.
• Demonstrated experience using international human rights standards in protection programming
• Excellent communication skills, cultural sensitivity, flexibility, ability to improvise, team player.
• Experience in using community based and participatory approaches.
• Experience in working in remote and hard-to-reach areas with limited amenities

Computer/Other Tech Requirements

• Full skilled competency in Microsoft Office Suite, particularly Word, Excel, Outlook, and PowerPoint