Property Systems Technician at Marriott International, Inc.

Job Number: 21005301
Location: Ikeja, Lagos
Job Category: Information Technology
Brand: Protea Hotels
Schedule: Full-Time
Position Type: Non-Management

Job Summary

• As a member of the hotel staff, this entry-level position contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs, installations, maintenance of all property-based systems).
• Generally works under supervision and within well-established guidelines to complete routine tasks.  
• Responsible for performing repairs, installations, and maintenance of all property-based systems.  
• Has knowledge of sophisticated technology equipment / processes and Marriott proprietary systems.

Job Responsibilities
Financial / Policy:

• Works to ensure hotel is in compliance with appropriate Marriott International Policy and Information Security Manual.  Implements solutions as directed to resolve discrepancies.
• Places equipment orders as directed relating to personal computers, telecommunications, local servers / networks
• Conducts periodic inventories of applications and hardware.
• Ensures technology assets are secured.
• Complies with technology-related vendor contracts.

Communication:

• Provides exceptional customer service.
• Is professional and responsive to inquiries from customers/vendors/peer group.
• Provides timely, accurate, and detailed status reports as requested

Technical:

• Assists in disaster recovery and business continuity as it relates to technology.

Data Communications:

• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
• Performs adds / moves / changes / deletions.
• Supports end-use pager cellular phone issues.
• Troubleshoots high-speed Internet access problems
• Escalates problems as appropriate through direct supervisor, Global Field Services, system support, or other shared service team.

Desktop Support:

• Images desktops, installs new software applications, applies patches, maps drives to correct server / network.
• Moves / adds / changes PCs / peripherals; migrating data when necessary.
• Performs routine desktop backup as scheduled or directed.
• Provides end-user support to hotel staff, business center.
• Assists with setup or reset of security passwords
• Supports email and use of MI network

Server / Network:

• Assists in creating and maintaining secure server environment.  Performs server backups and routine preventative maintenance.
• Works as part of a team to execute a disaster recovery plan.

Candidate Profile / Qualifications

• College degree or equivalent work experience.  Possess 0-3 years experience in like position.
• Previous experience in IR Global Field Services or Marriott Systems Support desirable.
• System-related professional certifications desired.
• Demonstrated skills in support of applications, hardware, operating systems, and telecommunications.
• Ability to multi-task effectively while setting priorities and meeting deadlines.
• Functions well in a matrix management environment (vendors / clients / peers).
• Demonstrated skills in trouble-shooting and resolving problems around PCs, operating systems, servers, peripherals, etc.

Scope / Expected Contributions - Scope
Scope Measures:

• Number of Direct Reports - None.
• Number of Properties - Typically one, but position is unit-based but may provide support to other local hotels.

Expected Contributions:
Reporting Relationships:

• This position will report to one of the following positions:  Executive Committee member, Property System Manager, or Area Systems Manager as deemed appropriate.       

Work Environment:

• Typically single-property focused.
• Position requires 24x7x 365 (pager / cell phone) coverage or schedule rotations.

Working Relationships / Interfaces:

• Property executive committee, management, staff
• Cluster IR team members
• Regional team members
• Vendors