Project Manager: Professional Services at Clickatell

Purpose

• We put our customers first and bring focus and energy to what matters to them and grows their business.
• For a start, we do this by ensuring our customer implementations stay on track and are delivered on-time and to our high standards.
• This role will drive operational excellence within our fast-growing organization by coordinating, facilitating and managing onboarding activities that are critical to achieving success and unlocking value for our customers.
• Success in this role is centred around managing customer expectations and onboarding solutions within the chat commerce and technology landscape for different projects.
• You will work closely with Sales and the Product & Technology team to keep everyone in sync, track progress, and address obstacles to ensure successful launches and consumer usage.

We Do The Right Things

Responsibilities of the Role

• Manage deployment/integration activities for key, mainstream customers from contract to launch.
• Manage different types of projects and activations by developing project plans and ensuring optimal utilization of all tools to track progress and monitor roadblocks.
• Establish all project requirements and ensure compliance to all timeframes and prepare appropriate presentations for all customers.
• Coordinate all activities, both internal teams, customer teams and (when appropriate) third party (external) teams.
• Measure, control and report on all project activities related to milestones.
• Identify key weaknesses and failure points in current project implementation plans and spearhead process improvements towards best practice
• Guiding customers through required implementation processes and act as focal point for project communications. Ensure successful deployments to consumer usage.
• Managing issue escalation and resolution processes on behalf of the customer We Are On A Learning Journey

Requirements of the Role

• Tertiary qualification in a relevant field (project management or systems development) or relevant field experience.
• Work Experience
  • 3+ years of software implementation project management experience in a fast paced, high-growth organization
  • Working with high profile customers in a project management capacity
  • Implementing and successfully managing projects or initiatives
  • Experience with payments, telecoms or fintech environments in a SAAS architecture will be an advantage.
  • Knowledge of different deployment methodologies is a requirement.
• Proficient Knowledge and Ability (this means that you know your stuff)
  • Strong business acumen, analytical and problem skills, and focus
  • Understanding of MS suite of products, Jira, Confluence and Asana will be an advantage.
  • Ability to work with stakeholders at different levels across cultural and time zone barriers
• In-Depth Knowledge and Ability (this means that you are the "go-to" person)
  • Project management tools and best practice for enterprise solution implementation.
  • Expert ability to handle high profile customers and complex technology projects.
  • Proven ability to interact with Senior client decision makers, building confidence to deliver on strategic projects.

Why You Should Join

Perks of the Role

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote Working possibility
• Home office set-up with laptop, monitor and other related items.