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Lead and oversee the development and implementation of an overarching digital transformation strategy and roadmap in line with internal goals of the Company and industry standards.
Duties and Responsibilities Strategically oversee digital goals and integrate them with overall business/corporate objectives of Mixta Africa and drive organization-wide change from the ground up, with respect to digital standards and data governance. Responsible for achieving the successful delivery of the Mixta Nigeria’s key digital transformation objectives as well as project manage and track complex Group-wide digital and transformation projects. Draw upon organizational resources, industry research, and other industry leading standards, including data governance standards, and customer trends to prioritize improvements in Mixta Africa’s digital objectives. Lead process / customer initiatives for migration of transactions from Departments/Business Units to digital channels to achieve agreed migration targets. Own the digital planning, defining and implementation process for Mixta Nigeria as well as driving the development and execution of an organically structured digital transformation and data program. Work collaboratively with others to implement and accept change in work systems or processes, and to better understand opportunities for digital application and embrace these opportunities. Develop a digital framework to be implemented by Mixta Nigeria and other subsidiaries. Identify opportunities and initiate action to improve systems and processes to achieve digital best practice standards, and to actively transition such services to digital first solutions. Improve the capture, organization, access and management of digital data across Mixta Nigeria to ensure consistency, accessibility, universal understanding, and accurate interpretation. The Lead Digital Transformation & Innovation answers key questions through digital interactions, and how digital interactions fit into broader customer experiences and identify gaps in digital channels which could lead to poor customer service, service downtime, fraud, financial loss and reputational damage to Mixta Nigeria. Lead process / customer initiatives for migration of transactions from manual to digital channels to achieve agreed migration targets. Coordinate and supervise detailed competitive, market, trend, economic and financial analysis to inform strategic decisions on digital transformation and innovation. Play a critical role in Digital enhancements for internal processes and operations by ensuring that all digital channels are fully compliant with the rules and standard operating procedures of the Company. Run top digital priority projects to improve effectiveness and performance of Mixta Nigeria.
EDUCATION, EXPERIENCE OTHER REQUIREMENTS
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