Project Analyst at MTN Nigeria

Responsibilities

• Spot checking of activities of Manager Service Vendors
• Drive Innovation by identifying and taking advantage of new business opportunities
• Act as Regional point of contact for Enterprise Solution Planning, Implementation and support teams; providing accurate end-to-end analysis; working with HQ support teams.
• Extract value from what we already have by focusing on optimizing processes within the Unit/Department
• Liaise with CSPs and performance team of all service performance issues within the region.
• Manage and track problems in the region by ensuring vendors meet contractual SLA with respect to MTTR.
• Ensure Service Vendors meet contractual obligations (MTTR, Planned Preventive Maintenance, Service Acceptance, Spares Utilization Management) by daily governance of activities performed by MSV
• Manage all planned network expansions, service migrations, modernization, and optimization in the region.
• Carry out PFI verification and quality checks on new fiber installations in the region
• Regional database management
• Weekly service performance reporting
• Take up additional responsibilities as assigned by supervisor when required.
• Ability to leverage relationships in ensuring set targets are achieved on time and within cost
• Ability to harness skills for problem solving and management of unconventional situations.

Requirements

• HND / B.Sc and a Minimum of 3 years’ working experience in data processing, data analysis, and data presentation space/field
• Proficiency in the use of Microsoft Excel, Power BI, SQL or related database management application and MS Power Point
• Good customer and service management experience including stakeholders’ engagement, vendor management, problem management, data analytics using visualizations
• Proficiency in the use of Microsoft Excel, Power BI, SQL CSRM.

Salary
N160,000 / month.