Programs and Community Manager at Shuttlers

Job Summary

The programs and community manager will lead our efforts in building and nurturing vibrant communities, driving user engagement, and executing strategic programs and initiatives that support our mission and business objectives. The ideal candidate will be responsible for developing and managing community-focused programs, events, and initiatives, fostering meaningful connections and interactions among users, and driving community growth and participation.

Job Details

• Develop and implement comprehensive community engagement strategies and programs that align with Shuttlers' mission, values, and business goals, with a focus on driving user acquisition, retention, and advocacy.
• Plan, organize, and execute a variety of community events, meetups, workshops, and activities, both online and offline, to foster meaningful connections, facilitate knowledge sharing, and enhance user experiences.
• Cultivate and nurture relationships with community members, influencers, partners, and stakeholders, serving as the primary point of contact and advocate for the community.
• Manage and moderate community forums, social media channels, and other communication platforms, ensuring a positive and inclusive environment, fostering productive discussions, and addressing user feedback and inquiries in a timely manner.
• Collaborate with cross-functional teams, including marketing, product, and customer support, to align community initiatives with overall business objectives, gather user insights, and drive product improvements and enhancements.
• Develop and implement user feedback mechanisms, surveys, and engagement metrics to measure community sentiment, track user satisfaction, and identify opportunities for improvement.

Requirements

• Bachelor's degree 
• Proven experience in community management, program management, or related roles, preferably in the technology, social media, or community-driven industry.
• Strong interpersonal and communication skills, with the ability to build relationships, engage diverse audiences, and facilitate productive interactions both online and offline.
• Excellent organizational and project management skills, with the ability to multitask, prioritize initiatives, and meet deadlines in a fast-paced, dynamic environment.
• Passion for community building, fostering connections, and driving positive social impact, with a genuine interest in understanding and serving the needs of users and stakeholders