Program Manager at Interswitch

To oversee multiple related projects, ensuring they collectively achieve strategic business objectives and deliver value, by coordinating project activities, managing interdependencies, reinforcing agile practices in the business, building self-organizing teams and aligning programme objectives with organisational strategy

Job Responsibilities

Programme Coordination and Integration

• Oversee multiple projects by developing a roadmap, monitoring interdependencies, ensuring alignment with business goals, adjusting plans, and meeting objectives.
• Coordinate projects by identifying interdependencies, facilitating meetings, monitoring impacts, adjusting plans, and ensuring strategic alignment.
• Develop and maintain the programme roadmap by creating detailed roadmaps, updating regularly, communicating changes, aligning with goals, and monitoring progress.
• Ensure alignment with organisational strategy by engaging senior stakeholders, aligning objectives, monitoring progress, adjusting activities, and ensuring satisfaction.
• Monitor programme progress and adjust plans by tracking milestones, addressing variances, implementing corrective actions, communicating updates, and keeping the programme on track.

Risk and Issue Management

• Identify and manage risks and issues by conducting assessments, documenting risks, developing response plans, monitoring status, and reporting mitigation progress.
• Monitor and report risks and issues by maintaining logs, updating status, generating reports, highlighting critical risks, and ensuring timely resolution.
• Develop and maintain a risk management framework by creating, ensuring compliance, updating regularly, communicating changes, and monitoring effectiveness.
• Conduct regular assessments and reviews by scheduling assessments, documenting outcomes, implementing recommendations, monitoring compliance, and ensuring continuous improvement.
• Communicate risks and issues to senior management by preparing reports, communicating status, engaging in risk management, providing impact analysis, and ensuring awareness.

Stakeholder Engagement

• Engage with senior stakeholders by conducting interviews, documenting requirements, providing updates, ensuring needs are met, and addressing feedback.
• Maintain effective communication by developing plans, facilitating meetings, preparing presentations, addressing concerns, and ensuring satisfaction.
• Prepare and deliver presentations and reports by compiling status data, creating dashboards, preparing summaries, designing slides, and ensuring accuracy.
• Address stakeholder concerns and feedback by monitoring feedback, addressing issues proactively, communicating resolutions, ensuring satisfaction, and implementing improvements.
• Foster strong stakeholder relationships by maintaining engagement, fostering trust, addressing needs promptly, ensuring open communication, and building long-term relationships.

Resource Management

• Allocate and optimise resources by identifying needs, coordinating allocation, monitoring utilisation, addressing conflicts, and ensuring optimal use.
• Develop resource management plans and schedules by creating detailed plans, monitoring schedules, adjusting as needed, communicating changes, and ensuring alignment with goals.
• Monitor resource utilisation and availability by tracking usage, monitoring availability, addressing constraints, ensuring efficient use, and reporting status. 
• Address resource constraints and conflicts by identifying conflicts, developing resolution plans, monitoring progress, communicating resolutions, and ensuring timely resolution. 
• Ensure efficient use of resources by monitoring efficiency, implementing optimisation measures, tracking performance, ensuring cost-effectiveness, and reporting efficiency. 

Financial Management 

• Develop and manage the programme budget by creating budgets, monitoring performance, reporting variances, implementing cost control measures, and ensuring compliance. 
• Track and report on expenditures and financial status by tracking expenses, monitoring performance, reporting variances, addressing discrepancies, and ensuring accuracy. 
• Ensure compliance with financial policies by following policies, ensuring budget compliance, tracking approvals, addressing issues, and ensuring reporting accuracy. 
• Identify cost-saving opportunities and efficiency improvements by identifying opportunities, implementing measures, monitoring progress, reporting improvements, and ensuring cost-effective delivery. 
• Conduct financial analysis and forecasting by performing analysis, developing forecasts, monitoring trends, adjusting forecasts, and reporting performance.

Education and Experience

Academic Qualification(s): 

• Minimum of bachelor’s degree / HND in Computer/System/ Information Technology or a related discipline

Professional Qualification(s): 

• Project Management Professional (PMP), Agile Project Management, Certified Scum Master (CSM), Certified Business Analysis Professional (CBAP), PgMP (Programme Management Professional) - PMI, PMI-ACP (Agile Certified Practitioner) – PMI, SAFe Scrum master (SSM).
• Experience (Number of relevant years): 
• Minimum of three to five (3-5) years in a similar function with a focus on IT products 
• Working knowledge of agile methodology, techniques, and frameworks, such as SAFe, Scrum or Kanban, to deliver solutions.