Program Manager, Accountability to Affected People at Translators without Borders (TWB)

Location: Maiduguri, Borno
Contract duration: one year, with possibility of extension
Hours: Full-time
Travel: 20-30% depending on COVID restrictions
Reporting to: Country Director, Nigeria

The Role

• The Program Manager is a member of the Country Management Team. They design and oversee the implementation of TWB/CLEAR Global’s work on community engagement and accountability to affected people, ensuring program quality and coherence.
• The Program Manager leads and performance manages the program team to that effect.
• They have overall responsibility for establishing and maintaining programmatic partnerships with aid organizations, donors and other relevant actors.
• They provide support and assistance to the Country Director in donor communication, liaison with government and external representation and cover for the Country Director as needed

Responsibilities
Team management:

• Recruit, lead, inspire, develop and performance-manage the program team members, including other managers.
• Contribute to and encourage a positive, innovative and supportive work environment.
• Maintain open and professional relationships with the internal team, volunteers, partner agencies, and donors.

Design and implementation of program strategies and plans:

• Lead on designing the AAP strategy under the supervision of the Country Director and in close collaboration with the global teams and other country programs.
• Coordinate the implementation of an evidence-based, innovative and scalable program plan in close cooperation with the Country Director, with a special focus on two-way communication and making language technology available in marginalized languages.
• Oversee the quality and timely delivery and monitoring of all programs and projects agreed with partners and donors.
• Strategically develop and manage partnerships throughout the country program.
• Lead on ensuring that TWB/CLEAR Global builds an evidence base on the importance and impact of taking language into account in humanitarian programing in northeast Nigeria, including through research.
• Ensure that Monitoring, Evaluation, Accountability and Learning plans are developed and implemented for the Nigeria program, ensuring flexibility and innovation are incorporated and embraced, and that the program learns and evolves as humanitarian needs do.
• Prioritize demonstrating the impact of CLEAR Global’s work in addressing language gaps in the humanitarian response in northeast Nigeria.

Humanitarian liaison, coordination and advocacy:

• Engage with humanitarian coordination and strategy development on AAP/CE, using existing evidence to ensure that issues relating to language are taken on board by key decision-makers and included in strategic documents such as Humanitarian Response Plans, country strategies and any related funding appeals
• If funding permits, chairing the AAP workstream of the AAP/CE/localization WG
• Represent TWB/CLEAR Global as and when delegated by the Country Director to build the organization’s profile in Nigeria, ensuring professional and productive engagement with local, regional, and national authorities, donors, and humanitarian and development partners.
• Liaise with organizations to ensure that language is factored into their programming with TWB/CLEAR Global’s support.
• Actively participate in humanitarian coordination forums.
• Develop and contribute to TWB/CLEAR Global’s advocacy efforts. 
• Contribute to TWB/CLEAR Global’s external communication efforts to promote programmatic achievements and coverage and understanding of language issues in the media.

Fundraising and Financial Management:

• Proactively seek and pursue opportunities to expand the depth and breadth of the program in response to need. This includes potential geographical expansion, including to neighbouring countries.
• Coordinate the developing, revising and adapting of project proposals.
• Develop mutually beneficial partnerships/projects with humanitarian and development agencies to provide them with language services and advice.
• Monitor and manage budgets in compliance with TWB/CLEAR Global’s and donor requirements.

Reporting and Communication:

• Ensure TWB/CLEAR Global complies with donor reporting requirements, including writing narrative reports and working with the finance team to prepare financial reports.
• Input into TWB/CLEAR Global’s overall International Program’s reporting as needed.
• Coordinate the drafting and circulating of regular situation reports for TWB/CLEAR Global’s internal audience.

Any other duties relevant to the job description as needed:

• The role will evolve during the course of the initial deployment as projects and activities develop so flexibility and the willingness to adapt to constantly changing circumstances is important.

Required

• Relevant University Degree
• 7+ years of project design and management experience,
• At least 5 years experience in the humanitarian sector with a background in managing CWC/AAP programs 
• Demonstrated experience in program evaluation, accountability, and learning and research
• Demonstrated experience of coordination within the UN cluster/sector architecture
• Demonstrated experience of leading and managing high performing program teams
• Demonstrated experience in financial management of institutional grant budgets over USD 1,000,000
• Successful track record of effective fundraising, proposal development and reporting for major donors
• Demonstrated experience of working and managing teams in volatile security contexts
• Demonstrated listening and advising skills
• Excellent communication and social skills
• Excellent writing and presentation skills in English

Desirable:

• Experience in the translation, interpreting, linguistics or digital communication sector
• Knowledge of one or more of the languages of northeast Nigeria
• Skills and experience in training design and delivery

Qualifications:

• The right candidate is an energetic team player and leader eager to take on the challenge of developing and managing an innovative program in a difficult environment.
• They should be a creative self-starter with a strong sense of initiative, experienced in humanitarian programming and enthusiastic about the importance of increasing access to knowledge through language.
• They agree with TWB/CLEAR Global's core values and can work effectively in a diverse team in-country and virtually with team members based throughout the world.

Essential Aptitude:

• Willingness to live and work in a volatile security context
• Strong ability to multitask, prioritize, and work independently with minimal supervision
• Detail-oriented, thorough, accurate, able to meet deadlines under time pressure, and able to work quickly and steadily in a focused manner
• Able to deal with frequent changes, delays, interruptions, and unexpected events; flexibility and can-do attitude
• Demonstrates initiative, persistence, ability to problem solve, and enthusiasm for learning
• Good interpersonal skills; able to work well in a team-oriented, collaborative, cross-functional environment
• Ability to mediate, negotiate, and resolve conflicts constructively
• Able to innovate to find creative solutions; willing to explore new technologies
• Resourceful, able to get more out of small budgets.

Remuneration
We offer in addition to Salary:

• An innovative work environment within a diverse and passionate team
• Location-specific hardship allowance
• Accommodation
• A 3-month R&R cycle, including additional leave payment
• 20 days of annual leave and 10 days of floating holidays