Product Support Sales Representative at Mantrac Nigeria Ltd

JOB OUTLINE:

• Responsible for the implementation of product support programs and policies.
• Also to ensure achievement of agreed sales targets and performance objectives.

MAIN DUTIES AND RESPONSIBILITIES:

• Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
• Sell and implement product support programs such as CTS, REMAN, SOS, etc. on a regular basis.
• Prepare relevant quotations and/or tenders (accurate and complete to requirement), present to customers, arrange follow-up activities as desired, and ensure conversion to effective sales.
• Ensure prompt delivery of parts or services (including backordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
• Preparation and implementation of weekly call plan and corresponding summary report.
• Preparation and updating customers' profile list.
• Keep abreast of product\service information from Caterpillar and related suppliers and ensure adequate dissemination to concerned employees and customers.
• Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
• Implement relevant marketing and promotional programs as they arise.
• Arrange and implement relevant training programs for Parts office staff and customer representatives.

PERSON SPECIFICATION:

• HND/B.Sc. Engineering. of MNL or similar company. Or OND/NCE (Technical) with 3 years relevant experience