Product Specialist at Infinion Technologies

About the Role

• As a Product Specialist, you will be responsible for understanding our products in depth, staying updated on industry trends, and providing valuable insights to support our sales and marketing efforts. Your role will involve working closely with cross-functional teams, conducting market research, and providing product demonstrations to clients. The ideal candidate will have a strong technical aptitude, a passion for technology, a keen eye for detail, excellent communication skills, a passion for delivering exceptional customer experiences, and working in a fast-paced and collaborative environment.

Key Responsibilities

• Develop a deep understanding of our business and product offerings.
• Stay updated with technology industry trends, the competitive landscape, and customer needs.
• Collaborate with the design and engineering teams to scope product offerings and analyze customer feedback and insights for product enhancements and new features.
• Conduct market research to identify and understand customer requirements, market trends, and potential product opportunities.
• Collaborate with the brand and communications team to create product sales and marketing materials, including product presentations, brochures, and technical documentation.
• Development and ownership of product plans.
• Facilitate product demos and presentations to prospective clients, effectively showcasing the value and benefits of our products.
• Facilitate product training for internal teams like sales, customer support, and other stakeholders as needed.
• Making helpful product recommendations and suggestions to increase revenue.
• Collaborate with the sales team to understand customer needs, address inquiries, and provide technical expertise during the sales process.
• Collaborate with the marketing team to develop and execute product launch/go-to-market strategies, including coordinating product releases and marketing campaigns.
• Gather and analyze customer feedback to identify areas for improvement and recommend solutions to enhance the product experience.
• Maintain up-to-date product knowledge and certifications, attending training sessions and industry events as required.

Required Skills and Qualifications

• Educational Background: Bachelor's degree in a related field, such as marketing or business, or a technical field, like engineering or computer science.
• Experience: Proven 3 years of experience in a similar role, preferably in the technology or software industry.
• Leadership skills: Strong leadership and ownership qualities.
• Technical Skills: Strong technical aptitude and ability to quickly grasp complex product concepts.
• Problem-solving: Strong analytical and problem-solving skills, with the ability to analyze data and make data-driven and market-driven decisions.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer Service: Strong customer service orientation, with a focus on delivering high-quality support and training to end-users.
• Organizational Skills: Ability to manage multiple tasks and projects, prioritize effectively, and meet deadlines.
• Team Collaboration: Ability to collaborate with cross-functional teams and build relationships at all levels of the organization.