Product Sales Officer (International Money Transfer Operator) at Providus Bank

Job Summary

As a Product Sales Officer for the International Payment and Remittance Team, the team will be responsible for developing and managing innovative payment and remittance solutions that facilitate seamless cross-border transactions. The role will involve overseeing the entire product lifecycle, from ideation and development to launch and ongoing optimization.

Responsibilities

• Develop a clear and compelling product vision for international remittance services tailored to the Nigerian market.
• Identify opportunities for growth, differentiation, and competitive advantage within the remittance space.
• Align product strategy with the company's overall business goals and objectives.
• Conduct market research to gain deep insights into customer behaviours, preferences, and pain points related to remittance services in Nigeria.
• Collaborate with cross-functional teams, including engineering, design, compliance, and marketing, to define product requirements and specifications.
• Drive the end-to-end product development process, from ideation to product launch and beyond.
• Oversee the product lifecycle, regularly updating and enhancing offerings based on customer feedback and market insights.
• Growing and managing remittance products to achieve set goals.
• Supervises the Remittance Group and Money transfer helpdesk to ensure branch issues are promptly attended to.
• Growing and managing remittance products to achieve set goals.
• Supervises the Remittance Group and Money transfer helpdesk to ensure branch issues are promptly attended to.
• Analyse competitor offerings, market trends, and regulatory developments to stay ahead in the industry.
• Benchmarking competition and improving on service standards
• Establish key performance indicators (KPIs) to measure the success of remittance products and track their performance over time.
• Use data analytics to make data-driven decisions and optimize product features and marketing efforts.
• Improving existing process to enhance efficiency in service delivery.
• Champion a customer-centric approach in product development and continuously seek to improve the user experience.

Requirements

• Minimum of bachelor’s degree in business, marketing, management, or related field
• A master’s degree is an added advantage.
• Minimum of 5 years of sales experience in the financial sector