Product Owner, Quickteller Consumer & Lifestyle at Interswitch

.Job Purpose

• To execute the strategy for allocated products, by planning and coordinating resources, to enable the timely development and implementation of quality solutions and products.

Responsibilities

• Contribute to the vision and strategy development for allocated products, taking into account the trends in the industry both globally and locally to enable the attainment of the business objectives.
• Create a roadmap, aligned to the product strategy, and conduct periodic progress reviews to support the alignment of stakeholders towards a common goal and to drive the execution of the strategy.
• Participate in the development of new products and innovations as a member of the project team and ensure that the scope and vision is adhered to enable the delivery of timely solutions.
• Coordinate the piloting of new products or features with clients, feedback the reviews, issues and defect to the project team for resolution to ensure the deployment of a fully functional, reliable product.
• Collaborate with the relevant stakeholders to launch and promote the new product in order to create demand for the product.
• Monitor and report on the performance of the product and identify any issues to ensure the sustained provision of stable and reliable services to all users.
• Provide technical support to sales and business development teams to enable the effective conversion of leads to revenue.
• Provide technical support on customer experience issues.
• Send weekly report and other reports as required/requested to portfolio manager.
• Monitor and track customer drop-offs.
• Research on customer experience improvements and work with relevant stakeholders to prioritize and implement.
• Collaborate with the relevant stakeholders to resolve product issues.

Education and Experience

• Academic Qualification(s): B.Sc.from a reputable higher institution
• Experience (Number of relevant years): 0-2 years.