Product Owner (B2B) at FoodCourt

Introduction:

• If you’re a seasoned professional in product management, sales, and operations, known for your prowess in closing high-value deals and forging long-term client relationships, FoodCourt invites you to take the helm as the FC Business Product Owner. In this pivotal role, you’ll be at the forefront of our newest venture, FC Business, dedicated to redefining how companies offer meals to their employees through our cutting-edge technology and expansive restaurant network.
• Your ability to navigate complex negotiations, foster strong client connections, drive customer retention, and ensure seamless client onboarding will be instrumental in reshaping the corporate dining landscape.
• Join us and be a driving force in pushing the boundaries of corporate dining innovation while leading a team to unparalleled success.

Mandatory Requirements:

• Presentation Skills: Proficiency in creating engaging presentations and decks for different audiences.
• Demo Creation & Conduct: Ability to develop and conduct compelling online and in-person product demonstrations.
• Communication Proficiency: Strong verbal and written skills for effective negotiation and stakeholder engagement.
• Training & Education Abilities: Capability to educate teams or clients on the FC Business platform.
• Adaptability to Technology Platforms: Familiarity with various online tools and adaptability to new technologies for communication and presentation delivery.

Other Requirements:

• Professional Experience in B2B product management, sales, and operations.
• Leadership Skills: Ability to lead cross-functional teams and navigate complex deals effectively.
• Strategic Thinker: Proficiency in devising impactful sales strategies aligned with business goals.
• Customer-Centric Approach: Deep understanding of customer needs and strategies to enhance satisfaction.
• Operational Expertise: Strong skills in optimizing meal delivery processes and client service.
• Collaborative & Adaptable: Proven teamwork abilities in a dynamic, collaborative environment.
• Analytical Skills: Proficiency in data analysis for informed decision-making and continuous improvement.
• Education: Bachelor's or Master’s degree in Business Administration or related fields.
• Passion for Innovation: Drive to contribute to reshaping the corporate dining landscape.
• Alignment with Company Values: Dedication to FoodCourt’s mission and values.

Responsibilities:

• Sales Strategy & Operations: Lead the development and execution of high-impact sales strategies, focusing on closing deals and expanding our corporate clientele. Nurture and maintain strong client relationships to foster long-term partnerships.
• Client Relationship Management: Establish and cultivate robust client relationships, understanding their needs, and ensuring their satisfaction with FC Business services.
• Customer Retention: Implement initiatives aimed at enhancing customer satisfaction and loyalty, contributing to increased customer retention rates.
• Client Onboarding: Oversee the seamless onboarding process for new clients, ensuring a positive experience and swift integration into the FC Business platform.
• Operations Leadership: Oversee operational aspects, optimizing processes for meal delivery, quality, and client satisfaction.
• Cross-functional Collaboration: Work closely with various teams to align FC Business within the FoodCourt ecosystem and ensure synergy across all departments.

Key Performance Indicators (KPIs):

• Sales & Client Acquisition: Revenue generated, client acquisition rate, conversion rate.
• Client Relationship Management: Client satisfaction scores, client retention rates.
• Customer Retention: Customer churn rate, repeat purchase rate, loyalty program engagement.
• Client Onboarding Success: Time to onboard new clients, satisfaction scores on the onboarding process.
• Operational Excellence: Timely delivery rates, resolution time for quality issues.
• Team Collaboration & Satisfaction: Employee satisfaction scores, team performance indicators, retention rates.

Reports:

• Weekly Reports: Combine daily sales performance insights and operational efficiency details into a comprehensive weekly report.
• Customer Feedback Analysis: Weekly analysis of customer feedback trends, highlighting actionable insights.
• Client Onboarding Progress: Track and report on the progress of new client onboarding efforts on a weekly basis.
• Monthly Reports: Comprehensive overview of revenue growth, sales performance, customer retention strategies, and outcomes, alongside a detailed report on team performance and satisfaction.
• Quarterly Reports: Strategic roadmap outlining future plans and improvements based on analysis, in addition to a cross-departmental alignment report.