Product Manager at Kyosk Digital Services

Job Description:

• We are looking for an experienced Product Manager (PM) to define the right thing to build, collaborate with other PMs to deliver, and measure the success of product rollouts
• This country-specific PM will need to innovate on behalf of his/her colleagues and external customers, based on a deep understanding of user pain points as well as business needs and priorities. They will also develop metrics to measure and effectively manage the deployment of solutions that optimize internal business processes.
• To be successful in this role they will need to be a great communicator, innovator, influencer and an analytical problem solver. They will need to think and act fast, deal with ambiguity and be able to develop ideas into scalable products that work on a Pan-African scale.
• This is a rare opportunity to impact not just the future of Kyosk, but the future of retail of fast-moving consumer goods across Africa.

Primary Duties & Responsibilities

• Strategic alignment: Define the vision, roadmap and strategy of multiple internal and external digital tools.
• Product Discovery: Collect, organize and prioritize product enhancements for maximum business/user impact. Define what needs to be built in line with the company’s objectives and product strategy.
• User Experience enhancement: As the primary User Experience (UX) person on the country-specific team, translate user research and hypothesis testing into product requirements to enhance user experience.
• Product Review: Conduct regular user testing and analyses of products and services to ensure they are meeting user needs.
• Documentation: Occasionally create support and training documents for internal users.

Skills Required

• Excellent communication skills to describe, educate and/or persuade both tech and business stakeholders
• Focus - on the key problem to be solved,and recommend building only the right thing
• Time management - distinguish between urgent, and important, and know how to prioritize and plan your time
• Business skills -to work with company finance staff, marketing people, sales, and executive management, and the language and concepts that these people deal with.
• Lead Build vs. buy decision-making
• User understanding - to empathize, listen, and co-create with the end customer and solve for an existing pain point or identify new pain points
• Technical & data comfort - around analysis, defining and interpreting dashboards and key insights, understanding or setting metrics/financial goals
• Problem solving to break down an ambiguous product/customer need and go about experimenting or iterating to find an appropriate solution
• Strategic thinking to create a plan and a story to explain what’s next while also taking into account the many moving parts across a team, product, or organization

Professional Background and Experience

REQUIRED:

• For at least three years, you’ve managed multiple tools for internal users and external customers
• Business background e.g. MBA, ex-consultant, or have upskilled in some other way and can prove it
• You’ve worked with 3rd parties to integrate and scale internal platforms and services for continued organizational growth
• User Research and Product Discovery skills to quickly identify and advocate for the needs of our core customers and internal stakeholders
• Rolling out and monitoring the success of multiple digital products at the same time
• Experience in handling the pressure of fast-paced, startup environments where you wore multiple hats and used limited resources

DESIRED/NICE TO HAVE:

• Experience overseeing areas such as customer experience, internal data and analytics, machine learning, payments and billing, authentication/identity
• Experience in eCommerce and/or distribution of FMCG products is a plus
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• Behavioral competencies
• Genuine knack for numbers and how they are represented
• Desire for continuous improvement
• Ability to work under pressure and with tight timelines
• Passion for products
• Essential to stay motivated through difficult challenges, and occasional long hours
• Passion is contagious, so you will need it to inspire the rest of the team
• Equal empathy for both internal users, and the target market of informal retailers
• Work Ethic - genuine care for the product and willingness to go to any necessary length to ensure its success
• Integrity - do what you say you’ll do. Deep understanding and respect for what each team member is responsible for, and trust them to do their job
• Confidence - and can communicate persuasively. know when to make decisions (even when others might disagree) vs when to build consensus, and you can articulate the strategy and business rationale behind your decisions.
• Attitude — full responsibility for the product's success, no excuses. Quick to take the blame if something goes wrong, and equally quick to give credit to the rest of the team when it goes well
• You're detail-oriented, process-driven, and organized, and are able to stay two steps ahead of the work your team is doing
• You have an eye for good design and user experience