Product Manager / Business Developer at Pack'N'Pay

Job Description

• Product Strategy and Development by suggesting methods to refine the Osusu program to meet the needs of both individuals and cooperatives
• Analyze market trends and customer feedback to identify opportunities for program improvements.
• Collaborate with cross-functional teams to create a seamless and user-friendly experience for customers.
• Work closely with marketing, sales, and operations teams to align the osusu program goals with overall business objectives.
• Engage with cooperatives and individual customers to understand their specific needs and tailor the osusu features accordingly.
• Track and analyze key performance indicators (KPIs) such as enrollment rates, payment adherence, and customer retention and use data insights to optimize the program’s efficiency and impact.
• Identify and onboard cooperatives, organizations, and institutions interested in the Osusu program.
• Build strong relationships with corporate clients to encourage bulk participation and employee enrollment.
• Develop strategies to attract individual customers through targeted campaigns and partnerships.
• Collaborate with marketing teams to create compelling outreach materials tailored to diverse customer segments.
• Provide cooperatives and organizations with training materials and resources to effectively onboard their members.
• Serve as the primary contact for escalated issues, ensuring prompt resolution.
• Monitor and respond to customer inquiries and complaints via the e-commerce platform.
• Regularly update product listings for items like rice, cooking oil, noodles, and pasta, reflecting inventory availability.
• Lead the optimization for search engines (SEO) and ensure it is mobile-friendly to reach a broader audience.
• Track and analyze customer behavior on the platform to identify areas for improvement.
• Report on metrics such as website traffic, conversion rates, and average order value.
• Implement loyalty programs or discounts to incentivize repeat purchases.
• Act as a liaison between customers and the company, ensuring smooth program implementation and resolving issues promptly.

Requirements and Skills

• B.Sc / HND in Marketing, Business Administration or Related field.
• 2 - 3 Years experience as a Business Development manager.
• Proficient in MS Office and Google Workspace
• Experience as a relationship manager in the banking sector is an added advantage.
• Excellent communication and interpersonal skills.
• Proficient in marketing software and tools
• Must reside in Port Harcourt.