Product Analyst at LAPO Microfinance Bank Limited

Job Summary

• The Product Analyst is responsible for providing product intelligence, portfolio analytics, and customer insights, performance monitoring, and strategic reporting across the Bank's digital product portfolio. The role serves as the central source of product intelligence and performance insights for the Product Strategy & Experience Design function by transforming product, customer, channel, and market data into actionable recommendations that support product growth, customer adoption, portfolio optimization, innovation, and executive decision-making. As LAPO continues to expand its digital product ecosystem, this role will provide the analytical capability required to support Product Labs, portfolio reviews, product governance activities, and customer experience improvement initiatives, and data-driven product management across all digital channels.

Job Details

Product Performance Management

• Monitor and track the performance of all digital products and channels against approved business objectives and KPIs.
• Develop, maintain, and continuously improve product performance dashboards, scorecards, and reporting frameworks.
• Analyse product adoption, transaction volumes, active user trends, revenue contribution, customer engagement, and profitability metrics.
• Identify performance gaps, root causes, and improvement opportunities across digital products and channels.
• Monitor acquisition, activation, engagement, retention, and transaction trends to support growth initiatives.

Customer Insights & Experience Analytics

• Analyze customer behavior, usage patterns, transaction trends, and digital adoption metrics.
• Identify customer pain points, friction areas, and opportunities for experience improvement across digital products.
• Analyse customer complaints, feedback trends, service performance data, and customer journey insights to support product enhancement initiatives.
• Generate actionable customer insights that improve product adoption, usability, retention, and overall customer experience.

Product Portfolio Analytics

• Support periodic portfolio reviews and performance assessments across the Bank's digital product ecosystem.
• Maintain and track product portfolio KPIs across all digital products and initiatives.
• Monitor product lifecycle performance from launch through maturity and optimization.
• Provide analytical support for product prioritization, roadmap planning, and investment decisions.
• Identify opportunities for product growth, optimization, enhancement, or rationalization.

Strategic Reporting & Decision Support

• Prepare periodic product performance reports for Management, Executive Committees,
• Product Labs, and governance forums.
• Convert complex data into meaningful business insights and recommendations.
• Support the development of business cases, product proposals, and strategic initiatives through data-driven analysis.
• Produce executive-level reports and presentations that support informed decision-making.
• Provide analytical support for strategic planning, budgeting, and product investment discussions.

Product Lab & Innovation Support

• Support the planning, coordination, documentation, and reporting of Product Lab sessions.
• Track actions, decisions, priorities, and outcomes arising from Product Lab engagements.
• Provide analytical insights that support product innovation, enhancement opportunities, and future product development initiatives.
• Conduct post-implementation reviews and benefit realization analysis for product initiatives.

Market Intelligence & Competitive Analysis

• Conduct competitor benchmarking and monitor market trends across banking, fintech, payments, and digital financial services.
• Analyse emerging technologies, customer trends, and market developments that may impact the Bank's product strategy.
• Provide market intelligence reports and recommendations to support innovation and product roadmap decisions.

Product Governance Support

• Maintain product performance records, reporting standards, and portfolio analytics repositories.
• Support product governance activities through accurate reporting, performance monitoring, and portfolio visibility.
• Ensure consistency, integrity, and reliability of product data used for decision-making.
• Support periodic product health assessments and governance reviews.

Collaboration & Stakeholder Engagement

• Work closely with Product Managers, Technology, Operations, Finance, Risk, Customer
• Experience, Marketing, and other business stakeholders.
• Collaborate with vendors and internal teams to obtain, validate, and analyze product performance data.
• Support product planning sessions, portfolio reviews, innovation workshops, and strategic
• initiatives through analytical input.

Requirements

Education:

• Experience: Minimum of 5 years relevant experience in Product Analytics, Business Intelligence,
• Product Management, Strategy, Digital Banking, Fintech, Data Analysis, or related functions.
• Experience working within banking, fintech, telecommunications, or digital service environments.
• Demonstrated experience in product performance analysis, management reporting, and business
• insight generation.