Process Improvement Specialist at Tetra Maritime

Description

• The Audit & Process Quality Officer plays a central role in maintaining the quality, accuracy, and reliability of all internal processes across the organisation. The role ensures that every documented process is complete, compliant, clearly written, up to date, and functioning effectively in practice. 
• You will work closely with teams involved in process development, automation, and governance to assess processes end to end, identify gaps, and recommend improvements.
• This role suits a detail-oriented professional with strong analytical and documentation skills. 

Key Responsibilities
Process Review & Understanding:

• Review newly developed and existing processes to ensure clarity, accuracy, and coherence; 
• Understand the purpose and flow of each process, including key steps, responsible parties, dependencies, and intended outcomes; 
• Validate that processes align with departmental and organisational standards. 

Process Documentation & Quality Assurance:

• Check process documents for structure, completeness, and adherence to established templates and guidelines; 
• Provide improvement recommendations to Process Owners and relevant teams before approval and live implementation; 
• Ensure terminology, steps, and actions are consistent across documentation. 

Audit & Compliance Oversight:

• Conduct periodic audits on all active processes across departments; 
• Evaluate whether teams are following documented procedures accurately; 
• Identify gaps, inconsistencies, outdated steps, or risks in process execution; 
• Produce detailed audit findings and compliance reports with recommended corrective actions. 

Lifecycle Management & Updating:

• Monitor version control, ensuring all updates are properly documented and approved; 
• Work with the Governance Unit to ensure the most recent version of every process is published and communicated; 
• Maintain an organised audit log highlighting process status, improvement actions, and implementation timelines. 

Stakeholder Engagemen: 

• Collaborate with Process Developers, Automation Specialists, Subject Matter Experts (SMEs), and Process Owners; 
• Participate in discussions, feedback sessions, and reviews to improve process quality; 
• Communicate audit results clearly and professionally to relevant stakeholders. 

Required Skills and Competencies
Technical & Analytical:

• Strong understanding of workflow design, process documentation, and internal control principles; 
• Ability to analyse process flows and identify inefficiencies or gaps; 
• Familiarity with SOP development and process auditing methodologies. 

Communication & Collaboration:

• Excellent written communication for reports and process documentation; 
• Confident presenting findings and recommendations to teams and senior stakeholders; 
• Strong interpersonal skills and comfort working with cross functional audiences. 

Organisational Skills:

• High attention to detail and accuracy; 
• Ability to manage multiple audits and reviews simultaneously. 
• Strong prioritization and follow-up abilities. 

Tools Proficiency:

• Microsoft SharePoint, Excel, and other process tracking tools; 
• Knowledge of process mapping software (e.g., Visio, Lucid chart) is an advantage. 

Qualifications and Experience

• Bachelor's Degree in Business Administration, Operations Management, Quality Assurance, or a related field; 
• 2–4 years’ experience in process auditing, business process management, internal controls, quality assurance, or operations; 
• Experience drafting or reviewing SOPs is strongly preferred; 
• Prior exposure to structured, process driven environments is an advantage. 

Benefits

• This is a unique opportunity to be part of a high-impact team at the heart of the business.
• The role offers exposure to strategic decision-making and the potential for career progression within the organization.