Process Auditor at Airtel

Job Purpose

• To support the Internal Assurance function in managing compliance to defined policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement.

The Role Holder will:

• Support the effective roll-out and governance of policy and processes for assigned functions
• Enable, monitor and support closure of audit observations and risk management action plans
• Provide feedback on robustness of controls periodically
• Execute internal audit
• Support other functions within Internal Assurance (as needed).

Key Accountabilities
Process / Policy Compliance:

• Support Process and Compliance Lead
• Reviewing SOPs designed by business functions for quality monitors and reports process KPIs performance. Will not be responsible for designing SOPs.
• Create interface & co-ordination to ensure compliance to policies, process and procedures for the OPCO.
• Constantly engage with assigned functions at OpCo to align the processes and ensure closure of all open issues (audit and non-audit related)
• To regulatory / governance matrix test compliance, identify gaps and work to close these
• Provide support in the preparation and maintenance of a compliance dashboard
• Maintain a process and procedure repository for the OpCo.

Improvement Projects:

• Identifies and drive process improvement projects for assigned functions (both - Business and Customer Impacting and revenue/cost impacting).

Best in Class Processes are in place and adhered to:

• Ensures that processes and procedures in place work as per the standards and can efficiently support functional/business objectives.
• Ensure that functional processes add value to the business.
• Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision-making process.
• Work with business functions to identify process gaps arising from weak or inadequate business process documentation.

Execute Process and Internal Audit Reviews:

• Execute internal audit and internal control reviews requested by the business
• Effective engagement and support to the IA team on the audit, risk management and gap areas
• Supporting engagements within the OpCo to ensure learnings of the audit findings from other OpCos are implemented as best practice, ensuring the reduction in the learning cycle
• Effective implementation of the learning tracker action items for the OPCO
• Ensuring all the audit observations in the OpCo are effectively closed
• Ensuring process gaps are identified and shared with Process owner & Function Head for implementation
• Ensuring that the risk register and audit issues tracker are accurate and up to date
• Periodic monitoring and reporting on implementation of audit closure and risk mitigation action plans.

Support other functions within IA:

• Providing support to other functions within IA as may be required.

Educational Qualifications & Functional / Technical Skills

• Bachelor’s Degree
• ICAN/ACCA or CISA an added advantage.

Relevant Experience:

• Minimum of 3 years of relevant experience in Audit firm
• Industry experience an added advantage (Internal and External Audit Experience)
• Process Audit experience
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Commercial and Financial Management.

Key Contacts:

• Process Owners
• Internal Audit partners.

Other Requirements (Behavioural, etc.):

• Interpersonal Skills
• Problem solving
• Service Focus
• Persuasion & negotiation Skills
• Relationship Management.