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  • Posted: Sep 1, 2022
    Deadline: Sep 15, 2022
  • Coronation Merchant Bank is a strong emerging merchant banking franchise in Nigeria. We will demonstrate innovation by developing solutions to diverse customer problems, differentiating ourselves from competition with creative products and service offerings and proactively initiating change and improvement measures. Through teamwork we build corporate int...
    Read more about this company


    Private Banking, Relationship Manager

    Key Duties and Responsibilities

    • Develop strategies to identify new clients through market segmentation and apply different approaches in targeting and selecting clients
    • Establish relationships with product specialists and other internal stakeholders to customise product solutions for clients
    • Lead business development activities for top clients/partners
    • Maintain and cultivate long-term relationships with the customer
    • Execute strategies for cross-selling and up-selling of products and services based on understanding of range of products and client analysis
    • Advocate for a solution or idea that is a win-win for the organization and customer.
    • Review client acceptance, Know Your Customer (KYC) and onboarding procedures including handling client documents
    • Seek to improve customer metrics by applying benchmarks of customer management
    • Manage a customer-centric research program that integrates economic and industry trends into the analysis
    • Utilise knowledge of financial instruments to propose funding/ investment strategies as required
    • Upsell and cross-sell products and services to clients.
    • Research and pursue new business opportunities
    • Cross-sell products by leveraging on FI relationships including coordinating with other business units and product specialists to market organisation's products and services for customised solutions
    • Enhance clients' experience by providing timely information and advice to address their financial needs
    • Handle High Net Worth clients by monitoring financing plans, coordinating, and resolving conflicts and managing expectations of involved parties

    Key Requirements

    • Education and Work Experience
    • Bachelor’s degree in business administration or similar field
    • Minimum of seven years relationship management experience in the Banking Sector

    Skills and Competencies

    • Ability to build and maintain client and business relationships
    • Excellent communication and interpersonal skills
    • Leadership and team management skills.
    • Account management expertise
    • Customer management and negotiation skills
    • Ability to recognize and exploit business opportunities
    • Strong Analytical skills
    • Good conflict resolution and problem- solving skills
    • High level of communication and interpersonal skills.
    • Proficiency in Microsoft Office.
    • Strong presentation skills
    • Business Environment Analysis
    • Business Negotiation
    • Client Investment Suitability
    • Credit Assessment
    • Customer Acceptance Checking and Onboarding
    • Customer Acquisition Management

    Key Performance Indicators

    • Banking Efficiency Ratio
    • Lifetime Customer Value (LTV)
    • Lifetime Customer Value (LTV) to Customer Acquisition Cost (CAC) Ratio
    • Net promoter score
    • Customer churn rate
    • Customer satisfaction rate
    • Return on Investment

    Method of Application

    Interested and qualified candidates should forward their CV to: using the position as subject of email.

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