Presales Collaboration Engineer at IT Horizons Limited

Job Summary

• The Collaboration Presales Engineer shall be responsible for all Presales activities involving solutions around Collaboration (Solution Architecting and Technology Sales) deliverables in the company.
• He is to coordinate his activities and ensure bids and solutions inquiries are attended to within the time committed to meeting customer business outcomes at the best possible price.
• He ensures the submission to bid desk/Sales account managers/executives is of high quality and positions ITH for a win against her competition.
• The technology focus is Collaboration and any technology solutions the company takes up at any time. He constantly advises the business on evolving technologies based on market trends and customer requests.
• He is responsible for driving OEM/vendor/Distributor engagement to ensure ITH is at the appropriate partnership level supporting her Business with customers. He is responsible for his financial target.

Job Responsibilities

• Participate and oversee all the unit’s Presales activities (Solution Architecting and Technology Sales on Collaboration).
• Participate and ensure the proper and cost-effective solution is always proposed to the customer.
• Directs the team to support sales in achieving company technology financial targets.
• Manages relationships and partnerships with OEMs, Vendors and Distributors.
• Plan and deliver technology workshops to customers to generate business opportunities.
• Constantly provide leadership and develop the team per market needs for technology delivery and global technology trends.
• Provides technical support for the Sales and Implementation in the review of new business.
• Builds relationships with customers and global partners, especially with Team Lead, Collaboration, resulting in superior solutions and deeper loyalty and adoption of ITH’s solutions.
• Perform other duties that the organization may assign.
• Provides in-depth knowledge and expertise on pre-sales and technical activities/ engagement.
• Provide the Team Lead, Collaboration with reports measuring business performance through data and metrics analysis and develop ways to improve processes.
• Oversee all research and development in line with the company's strategic plan and technology activities for enhancing existing and developing new products/services and advising on technical roadmap.
• Assess the business risks of new technical, commercial and partnership opportunities.

Requirements
Technical Skills:

• Core Collaboration Solutions, Call Control and CUBE services (TCP, H323, SIP, SCCP, MGCP, RTP & RTCP and other VOIP protocols)
• Core routing and switching expertise handling several protocols (VLAN, VTP,STP,BGP,EIGRP,OSPF)
• Network Monitoring, Analysis, and Troubleshooting using Log Analysis tools like PRTG,Wireshark and Cisco RTMT
• Technical Implementation and Support Engineer for Cisco UC Cluster Upgrade at Stanbic IBTC and Mainone Services comprising of over 3000 plus IP Telephony endpoints.
• Technical Solution Architect for Management and Upgrade UC Cluster Upgrade from obsolete models to v12.5 for Heineken Plc.
• Microsoft Teams Integration with Cisco UC Cluster via Oracle Session Border Controller for Stanbic IBTC Nigeria.
• Primary Network Engineer for Implementation of CUCM, IMAP, UCCX and Polycom Endpoints at Evercare Hospital, Nigeria.
• Primary escalation Engineer on the upgrade and migration of UCM v12.5 suite to the WebEx dedicated instance platform of UCMv14.0 su3 comprising of 15 server cluster across three continents and several time zones.
• Technical Support and Consulting on Hosted Collaboration Solutions (HCS) across Service Providers within the EMEA, APJC & Americas.
• Understanding of telephony dial plan design, implementation, and call control/routing protocols such as H.323, MGCP, SIP, SCCP, ISDN·Experience with Cisco Collaboration portfolio – CUCM, CUC, IM&P, CMS, Voice Gateways and Expressways
• Take ownership of customer escalations on low, medium and high severity cases, patches, bug fixes, root cause analysis across a range of collaboration technologies.
• Working along solution Architects, software engineers on technical issues related with deployed cisco collaboration suite across the EMEA, APJC and Americas.
• Solutions Architect in the development and Implementation of Enterprise, wireless and Collaboration related solutions across various OEMs including Cisco, Microsoft, Oracle, VMware, Polycom, zoom.
• Technical Support Engineers for Stanbic IBTC UC Cluster comprising of various UCS servers hosting the CUCM Publisher and Subscriber nodes, CUC, IMAP, Expressway, Vcenter, ESXi, PhoneEX One Billing systems and ISRs (Voice Gateways) responsible for E1 and IP Telephony services for the entire Banking Network across Nigeria comprising over 2000+ Telephony devices including video endpoints.
• Enhanced Meeting solution with the Installation and configuration of MX800 Tele presence Dual Screen and Cisco Spark Room Kit Telepresence Endpoint.
• Primary Engineer for Deployment of CUCM, IMAP, CUC, UCCE, Expressway Control and Edge Servers, Cisco Meeting Server, Collaboration Applications [Jabber & WebEx] and Call Manager Express solution at various versions for voice, video, voicemail, Telepresence and Conferencing Services.

Certifications:

• Cisco certified Network Professional [CCNP] Collaboration
• Cisco Video Network Specialist
• Cisco Collaboration Cloud and Edge Implementation Specialist.