Premium Executive - Lagos at Standard Chartered Bank

RESPONSIBILITIES

Strategy

• Awareness and understanding of the Group’s business strategy and model appropriate to the role 

Business

• Lower number of high-value clients in portfolio compared to Senior Priority Banker; All other mandates similar to Senior Priority Banker 

Engaging and deepening activities

Methodically engage (remote)                                                                                             

• Have complete knowledge of the clients in terms of the profile & assets 
• Create analytics-backed next best conversation 

Needs /anchor products:

• Individual banking products (Deposits, Wealth Products, Mortgage, CC)

Meet & deep sell (remote & in person)

• Meet in person to meet advisory needs (once a month/quarter) 
• Connect client with specialists 
• Set up products 
• Conduct/connect for periodic KYC 
• Conduct fulfilment & activate 

Needs /anchor products:

• Individual banking products (Deposits, Wealth Products, Mortgage, CC)

Service (remote)

• Refer most servicing activities to Client Service Managers 

Needs /anchor products:

• PL, CASA, CC, Wealth Products 

Meet, deep sell & train (in person) 

• Meet, listen and determine further needs 
• Set up anchor products & initiate cross-sell 
• Conduct/connect for KYC 
• Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch 
• Conduct fulfilment & activate 

Processes

• Reference the processes for which the role is responsible under the ORF  as 1st & 2nd line; for executing / completing, and for supervising 

People & Talent

• Live the Bank’s values.  Work in collaboration with risk and control partners.    Complete the required training and development as advised from time to time.  

Risk Management

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them Reference all responsibilities Under Risk Management  Framework the ability to interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures   

Governance

• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention;  The Right Environment.]*
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters 

Key stakeholders

• Wealth Management Team
• Branches
• Retail Lending Products Team
• Employee Banking

Other Responsibilities

• Embed Here for good and Group’s brand and values in Nigeria / Premium Banking  Segment / Affluent and Branches Segment; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Academic or Professional Education/Qualifications; Bachelors Degree  Master’s Degree/ Certification in a relevant field will be an additional advantage
• Relevant trainings i.e. mandatory & developmental - role specific, and regulatory/compliance bank wide & role specific, 
• Languages

Role Specific Technical Competencies

• Relationship Management
• Industry Knowledge
• Effective Communications
• Effective Communications