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  • Posted: Oct 7, 2020
    Deadline: Not specified
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    Clickatell is a global leader in mobile messaging and transaction services, which enable its customers to connect, interact and transact with their business partners and communities on the mobile phone. Video: Ontbytsake (Breakfast Matters) Profile of Clickatell Clickatell's global footprint means that it can deliver short message services (SMS) throu...
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    Pre-Sales Solutions Architect

    Category: Sales Support

    Purpose

    • Clickatell is looking for a Pre-Sales Solution Architect to join the sales support team in our Lagos office.
    • Responsible for developing customer specific solutions based on company goals that will promote sales growth and customer satisfaction for the region.
    • Execution of the sales plan within the budget allocated. This is a great opportunity to join a winning team to participate in delivery, management and growth of the Clickatell products worldwide.

    The role of our Champion:

    • Know every detail of Clickatell business and understand how enterprise solutions are managed and secured.
    • Support the sales & account management team in selling the Clickatell value proposition through product and solution knowledge.
    • Understand the business problem, capture the client requirements and develop high-level solution for input to sales proposals.
    • Map customer requirements with product fit and map customer journeys.
    • Create solutions leveraging Clickatell capabilities to address customer needs.
    • Design, develop and improve on customer experience around the Clickatell solution offerings
    • Collaborate with internal stakeholders around customer solutions for sales enablement
    • Programme Management: Product Features for road map items and prioritisation.
    • Product: providing collateral on product solutions;
    • Product Marketing: providing input on sales collateral.
    • Accelerate adoption of solutions offerings within the Clickatell customer base.
    • Provide advanced solution selling support to the sales & account management team.
    • Provide product demonstrations.
    • Guide and advise Technical Account Management team on implementing designed solutions.
    • Assist with developing best practice application of Clickatell solutions.
    • Responsible for developing collateral and delivering on RFI / RFP requirements.

    Requirements
    The capabilities of our Champion:

    • Have minimum 5 years’ experience in Enterprise pre-sale support.
    • Have knowledge of mobile telecommunication technologies.
    • Have knowledge of chat commerce.
    • Understanding of customer experience design.
    • Experience in high volume transactional solutions.
    • Good written, verbal and presentation skills.
    • Ability to translate business requirements into solution requirements.

    Our Champion's journey thus far:

    • Be a strong people manager and leader who can help set vision and strategy and effectively manage day to day tasks to delivery.
    • Be focused and passionate about customer and company success.
    • Be curious, creative, courageous and a champion of the company and our customers.
    • Have problem solving skills, logical thinking and analytical abilities.
    • Display foresight be systematic and provide orderly planning and have attention to detail.
    • Have solid negotiating skills both internally and externally.
    • Have the ability to both act tactically and strategically.

    Benefits
    Why you will love being here:

    • Competitive salary paid monthly
    • Medical aid contributions
    • Quarterly performance incentives
    • Pension fund contribution
    • Health Insurance
    • Communication allowances
    • Half day off on your birthday
    • 5 “personal” days leave a year, over and above your normal annual leave.
    • Staff events, daily popcorn, snacks, cool offices. All the things that make Clickatell a fantastic place to work

    Method of Application

    Interested and qualified? Go to Clickatell on apply.workable.com to apply

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