Pre-Sales Solution Architect at Clickatell

Job Purpose

• The Pre-Sales Solution Architect is responsible for developing customer specific solutions and designing complex technical integrations with enterprise clients.
• This is a critical role in helping the sales teams optimize and achieve their business objectives.

We Do The Right Things - Responsibilities of the Role

• Work in close coordination with the Enterprise Sales team (i.e. Commercial Managers) to manage customer opportunities from presale discovery to customer success handoff.
• Lead Chat Commerce technical engagements with clients and internal teams (Product Management, Engineering and Customer Success teams).
• Develop and maintain technical documentation, presentations and client demos.
• Respond to RFIs and RFPs as well as client technical queries relating to Clickatell’s offerings.
• Identify potential client opportunities, recommend product improvements and develop best practice application of Clickatell solutions.
• Positively impact revenue, closure rates and other key sales performance metrics.
• Create solutions leveraging Clickatell capabilities to address customer needs.
• Develop strong and professional relationships with stakeholders in a bid to delivering excellent customer experiences.

Requirements

• Bachelor’s Degree (preferably in Information Technology, Computer Science or Engineering).
• Broad-based professional with 10+ years of relevant experience in business transformation and consumer journey design and development.
• Knowledge of and experience with SOAP and RESTful APIs and Communication Protocols.
• Excellent communication skills that convey information succinctly, professionally and in an engaging manner.
• Problem-solving skills, logical thinking and analytical abilities.
• Understanding of customer experience design.
• Experience in high volume transactional solutions.
• Demonstrable cross-functional collaboration.

A Bit About You:

• You are a pacesetter, who is strong in execution and comfortable in a fast-paced environment and working across multiple projects simultaneously.
• You set the priorities to deliver practical solutions for opportunities and change.
• You achieve results though maximizing resources and leading the way to the best solutions.
• You build and invest in relationships and influentially engage across teams, and with specialists, to brainstorm and arrive at the right answers.
• You develop, finetune and manage processes and coach the team on procedures and adopting new techniques.
• You are incredibly independent and a self-starter with a microscopic attention to detail.
• You take initiative by being resourceful and proactive.

Benefits
Why You Should Join - Perks of the Role:

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote working and access to office hubs as required.
• Home office set-up with laptop, monitor and other related items.