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  • Posted: Jun 2, 2022
    Deadline: Not specified
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    Clickatell is a global leader in mobile messaging and transaction services, which enable its customers to connect, interact and transact with their business partners and communities on the mobile phone. Video: Ontbytsake (Breakfast Matters) Profile of Clickatell Clickatell's global footprint means that it can deliver short message services (SMS) throu...
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    Pre-Sales Solution Architect

    Job Purpose

    • The Pre-Sales Solution Architect is responsible for developing customer specific solutions and designing complex technical integrations with enterprise clients.
    • This is a critical role in helping the sales teams optimize and achieve their business objectives.

    We Do The Right Things - Responsibilities of the Role

    • Work in close coordination with the Enterprise Sales team (i.e. Commercial Managers) to manage customer opportunities from presale discovery to customer success handoff.
    • Lead Chat Commerce technical engagements with clients and internal teams (Product Management, Engineering and Customer Success teams).
    • Develop and maintain technical documentation, presentations and client demos.
    • Respond to RFIs and RFPs as well as client technical queries relating to Clickatell’s offerings.
    • Identify potential client opportunities, recommend product improvements and develop best practice application of Clickatell solutions.
    • Positively impact revenue, closure rates and other key sales performance metrics.
    • Create solutions leveraging Clickatell capabilities to address customer needs.
    • Develop strong and professional relationships with stakeholders in a bid to delivering excellent customer experiences.

    Requirements

    • Bachelor’s Degree (preferably in Information Technology, Computer Science or Engineering).
    • Broad-based professional with 10+ years of relevant experience in business transformation and consumer journey design and development.
    • Knowledge of and experience with SOAP and RESTful APIs and Communication Protocols.
    • Excellent communication skills that convey information succinctly, professionally and in an engaging manner.
    • Problem-solving skills, logical thinking and analytical abilities.
    • Understanding of customer experience design.
    • Experience in high volume transactional solutions.
    • Demonstrable cross-functional collaboration.

    A Bit About You:

    • You are a pacesetter, who is strong in execution and comfortable in a fast-paced environment and working across multiple projects simultaneously.
    • You set the priorities to deliver practical solutions for opportunities and change.
    • You achieve results though maximizing resources and leading the way to the best solutions.
    • You build and invest in relationships and influentially engage across teams, and with specialists, to brainstorm and arrive at the right answers.
    • You develop, finetune and manage processes and coach the team on procedures and adopting new techniques.
    • You are incredibly independent and a self-starter with a microscopic attention to detail.
    • You take initiative by being resourceful and proactive.

    Benefits
    Why You Should Join - Perks of the Role:

    • Medical Aid contribution
    • Pension fund contribution
    • Quarterly performance incentive bonus
    • Risk benefit company contributions
    • Reimbursable communications allowance for internet and mobile phone bills
    • Half-day off on your birthday
    • 5 personal days leave a year, over and above your annual leave
    • Remote working and access to office hubs as required.
    • Home office set-up with laptop, monitor and other related items.

    Method of Application

    Interested and qualified? Go to Clickatell on apply.workable.com to apply

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