Our client is a growing facility in Lagos that places strong emphasis on the delivery of high-quality patient-centered care. They provide General Pediatric Services, Medical and Surgical Outpatient Consultations and specialized services for adults.
As a result of expansion and strategic initiatives aimed at delivering increased value to patients’ experience, career opportunities exist for high performing medical professionals that can contribute to rapidly growing organization.
LOCATION: IKOYI, LAGOS
REPORTS TO: MEDICAL DIRECTOR
The Practice Manager would be responsible for coordinating all the operational aspects of the practice. The Practice manager is expected to provide visionary leadership in order to ensure effective running of the facility, oversee and manage the hospital staff to ensure optimal, productive and patient-centered practice.
Working closely with the Consultants and Specialists, S/He will ensure the efficiency and stability of the medical office operations and manage the business end of the medical practice including supervision of the non-clinical staff. The main areas of responsibility will be developing business strategies, writing proposals, implementing information management & technology systems, human resource management, liaising with facilities and service providers, formulating budgets, marketing and overseeing daily operations.
- Monitor patient scheduling, referrals and patient satisfaction
- Interact with patients and address concerns or issues of complaints to ensure high quality patient care and the delivery of excellent customer service
- Ensure constant updates relating to laws and standards of medical practice
- Represent the company at external meetings
- Develop and review Health & Safety policies and procedures and keep abreast of current legislation
- Ensure the premises are properly maintained and cleaned and security systems are in place
- Finance/Budget and Overview of Accounts Department
- Responsible for ensuring compliance with all established policies.
- Responsible for managing revenue, expenses and budgeting.
- Support & implement I.T systems
- Facilities-liaison with service providers
- Direct supervision and coaching of non-clinical staff on usage of facilities
- Ensure efficiency of systems, equipment, and services used by clinical and non-clinical staff
- Liaise with vendors’ representatives on stocking, maintaining and updating facilities.
- Work with key clinical staff, ensure compliance with practice protocols and procedures, review and update as required
Human resource management:
- Manage daily staff activities including roster, time keeping, organizing staff meetings, liaising with departmental heads on their needs
- Foster a productive work environment amongst members of staff
- Implement work policies and staff performance appraisals
- Provide advice on staff training needs to the Medical Director and arrange where appropriate
- Management of staff meetings and other internal communications
- Ensure all staff and doctors are kept informed on all policy changes
- Marketing and Business Development
- Identify strategies for growth and execute plans to achieve growth goals
- Responsible for developing business strategies and proposals in line with expansion objectives
- Ensure the clinical and non-clinical staff adhere to laid down policies of the Practice, in order to properly represent and market the facility to visitors.
EDUCATIONAL QUALIFICATIONS AND EXPERIENCE
- A Bachelor’s degree is essential
- Master’s degree in healthcare or business management or degree in health-related field is an added advantage.
- Management experience in the healthcare industry is preferred
- Proven ability in Management including human resources, planning, procurement, Finance and budgeting.
- Minimum of five years’ experience in a managerial role & conversant with technology
- Strong leadership, customer service, and personnel management skills and experience
- Demonstrated working knowledge of business management and planning skills.
- Working knowledge of budget processes & Finance
- Strong analytical skills to comprehend complex medical, administrative and financial information.
- Excellent organizational, communication, flexibility and interpersonal skills. In-depth experience with problem-solving and decision-making.
- Working knowledge of computer systems; including Microsoft Word, Excel, and PowerPoint.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
- Knowledge of fiscal management and human resource management
- Knowledge of accounting systems and budgeting
- Skills in leadership, planning, organizing, and supervising.
- Skills in exercising initiative, judgment, problem-solving, and decision-making.
- Skills in developing and maintaining effective relationships with medical and administrative staff, patients and the public.
- Ability to communicate effectively both in writing and verbally.
- Ability to handle information in a confidential manner.