POS Support Associate at Nomba (Formerly Kudi)

Point of Sale terminal are vital tools in our journey to making financial services accessible and affordable. At Nomba we strive to give our Agents an outstanding customer experience and that is where you come in - we are looking to hire a POS Support Associate to help us in giving our Agents that outstanding experience. As our POS Support Associate, you will work as a member of a technical support team, and will directly report to the Head of POS Operations. You will be responsible for providing support for POS hardware and Software issues for our Agents within the focus region.

About you

• A Bachelor's degree in business or any related discipline from an accredited university.

• 2+ years of hands-on experience in Sales Operations and or Agent Operations.

• Able to manage tasks effectively and act professionally within the workplace and with customers.

• Proficiency with Microsoft Office Suit

• Experience in configuration, installation of software and hardware products is a plus

• Problem-solving capabilities to create meaningful strategies to improve agent and team quality.

About the Role

You will be responsible for:

Terminal Repairs 

• Diagnose and Repair faulty Terminals (software & hardware issues)

• Liaise with the Sales team to carry out retrieval of faulty terminals for repairs

• Maintain all POS repair equipment and ensure they are in good working condition

Issue Resolution

• Provide on-site, off-site and telephone support for Agents to provide quick resolution to problems

• Ensure the adherence to SLA’s for terminal repairs

• Effectively manage complaints for walk-in Agents

POS Deployment & Inventory Management

• Work with the Sales team, Admin and other stakeholders to ensure appropriate Terminals deployment within focus region.

• Receive new Terminals at regional hub, ensuring correct stocktaking

• Record all stock received and inventory movement at regional hub.

• Organize and maintain inventory and storage area for the assigned hub.