POS Support Associate at Nomba (Formerly Kudi)

Point of Sale terminal are vital tools in our journey to making financial services accessible and affordable. At Kudi we strive to give our Agents an outstanding customer experience and that is where you come in - we are looking to hire a POS Support Associate to help us in giving our Agents that outstanding experience. As our POS Support Associate, you will work as a member of a technical support team, and will directly report to the Head of POS Operations. You will be responsible for providing support for POS hardware and Software issues for our Agents within the focus region. 

About Kudi

Kudi’s mission is to make financial services accessible and affordable to all Africans worldwide. We do this by building a platform that allows millions of Africans access financial services across mobile and our agent network Infrastructure. 

Today, Kudi enables 25million+ Nigerians access over $3B across different financial service products annually. This is done through our 100,000 retail agent network and digital channels. 

We’re committed to building out products that will take quality financial services to millions of Africans who do not have access to these products.

We’re backed by the best financial services Investors (which includes Y-Combinator, Khosla Ventures and more recently the Partech Africa fund)  that have backed global companies like Stripe, Nubank, Brex and Square.

Kudi operates in a very competitive market,we believe that building for the customers is the best way to grow and we can only achieve this by hiring the most talented people that are motivated to solve the problem of access to financial services.

About you

• A Bachelor's degree in business or any related discipline from an accredited university.

• 2+ years of hands-on experience in Sales Operations and or Agent Operations.

• Able to manage tasks effectively and act professionally within the workplace and with customers.

• Proficiency with Microsoft Office Suit

• Experience in configuration, installation of software and hardware products is a plus

• Problem-solving capabilities to create meaningful strategies to improve agent and team quality.

About the Role

You will be responsible for:

Terminal Repairs 

• Diagnose and Repair faulty Terminals (software & hardware issues)

• Liaise with the Sales team to carry out retrieval of faulty terminals for repairs

• Maintain all POS repair equipment and ensure they are in good working condition

Issue Resolution

• Provide on-site, off-site and telephone support for Agents to provide quick resolution to problems

• Ensure the adherence to SLA’s for terminal repairs

• Effectively manage complaints for walk-in Agents

POS Deployment & Inventory Management

• Work with the Sales team, Admin and other stakeholders to ensure appropriate Terminals deployment within focus region.

• Receive new Terminals at regional hub, ensuring correct stocktaking

• Record all stock received and inventory movement at regional hub.

• Organize and maintain inventory and storage area for the assigned hub.