POS Repair Technician at PalmPay

Job Summary

• The POS Repair Technician is a highly skilled technical professional responsible for diagnosing, repairing, and restoring Point-of-Sale terminals with complex hardware faults. This role focuses primarily on advanced motherboard-level repairs, particularly POS terminals that fail to power on or exhibit critical electronic malfunctions beyond routine repairs. The specialist serves as a technical escalation point for unresolved POS issues and ensures high repair quality standards and minimal device re-repair rates.

Key Responsibilities

• Diagnose and repair complex POS terminal hardware issues, with a strong focus on motherboard-level faults
• Advanced troubleshooting skills for non-power, short-circuit, intermittent hardware faults, IC components, CPU, memory, and peripheral interfaces
• Perform advanced electronic repairs such as component replacement, soldering, rework, and circuit-level fault isolation
• Analyze repeated or unresolved repair cases and provide permanent corrective solutions
• Conduct root cause analysis on failed POS units to prevent recurring faults and improve repair processes
• Ensure all repaired POS terminals meet defined quality assurance and performance standards before release
• Maintain accurate repair documentation, including fault diagnosis, repair actions taken, and test results
• Support quality control teams by providing technical clarification on complex repair outcomes
• Provide technical guidance and mentorship to junior POS repair engineers when required