POS Operations Associate at Crowdforce

JOB RESPONSIBILITIES

POS Deployment & Inventory Management:

• Collaborate with Product Operations for generating TID 
• Engaging POS manufacturers for terminal configuration 
• Work with the Sales team, Admin and other stakeholders to ensure appropriate Terminals deployment.
• Receive new Terminals, ensuring correct stocktaking
• Record all stock received and inventory movement to all stakeholders.
• Organize and maintain inventory and storage areas.

Terminal Repairs:

• Diagnose and Repair faulty Terminals (software & hardware issues)
• Maintain all POS repair equipment and ensure they are in good working condition

            Issue Resolution:

• Takes responsibility for understanding internal and external client requirements and coordination of the fulfillment of those requirements.
• Take responsibility for documenting, tracking and  distribution of POS 
• Execute efficient POS and channels support services in line with agreed SLAs
• Ensure the adherence to SLA’s for terminal repairs 
• Effectively manage complaints for walk-in Agents
• Manage Business communication in a way to promote both innovation and operational initiatives and keep agents, merchants and relevant stakeholders informed.

 Expertise & Experience

• Bachelor’s degree or equivalent in Business, Engineering, or a related technical field from an accredited university.
• 2+ years of hands-on experience in Sales Operations and or Agent Operations.
• Able to manage tasks effectively and act professionally within the workplace and with customers.
• Proficiency with Microsoft Office Suit
• Experience in configuration, repairing, installation of software and hardware products is a plus
• Problem-solving capabilities to create meaningful strategies to improve agent and team quality.

BENEFITS

Competitive salary 

#Hybrid

The opportunity to work with great minds.

• Being part of a small, super-dedicated group of very skilled and fun people.
• Paid Maternity Leave 
• Paid Paternity Leave
• Health Insurance 
• Professional Development stipend 
• People Life event package
• Monthly Internet stipend