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  • Posted: Oct 6, 2022
    Deadline: Not specified
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    We empower humanity with digital inclusion and help businesses, NGOs, and the government find the industry & market research they need. Founded in 2013, CrowdForce provides trusted industry and market research for public and private organizations, and financial services to individuals through our agent network. We’re located in the United States...
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    POS Operations Associate

    JOB RESPONSIBILITIES

    POS Deployment & Inventory Management:

    • Collaborate with Product Operations for generating TID 
    • Engaging POS manufacturers for terminal configuration 
    • Work with the Sales team, Admin and other stakeholders to ensure appropriate Terminals deployment.
    • Receive new Terminals, ensuring correct stocktaking
    • Record all stock received and inventory movement to all stakeholders.
    • Organize and maintain inventory and storage areas.

    Terminal Repairs:

    • Diagnose and Repair faulty Terminals (software & hardware issues)
    • Maintain all POS repair equipment and ensure they are in good working condition

                Issue Resolution:

    • Takes responsibility for understanding internal and external client requirements and coordination of the fulfillment of those requirements.
    • Take responsibility for documenting, tracking and  distribution of POS 
    • Execute efficient POS and channels support services in line with agreed SLAs
    • Ensure the adherence to SLA’s for terminal repairs 
    • Effectively manage complaints for walk-in Agents
    • Manage Business communication in a way to promote both innovation and operational initiatives and keep agents, merchants and relevant stakeholders informed.

     Expertise & Experience

    • Bachelor’s degree or equivalent in Business, Engineering, or a related technical field from an accredited university.
    • 2+ years of hands-on experience in Sales Operations and or Agent Operations.
    • Able to manage tasks effectively and act professionally within the workplace and with customers.
    • Proficiency with Microsoft Office Suit
    • Experience in configuration, repairing, installation of software and hardware products is a plus
    • Problem-solving capabilities to create meaningful strategies to improve agent and team quality.

    BENEFITS

    Competitive salary 

    #Hybrid

    The opportunity to work with great minds.

    • Being part of a small, super-dedicated group of very skilled and fun people.
    • Paid Maternity Leave 
    • Paid Paternity Leave
    • Health Insurance 
    • Professional Development stipend 
    • People Life event package
    • Monthly Internet stipend  

    Method of Application

    Interested and qualified? Go to Crowdforce on crowdforce.freshteam.com to apply

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