Porter at Kelrich Hotel

Overall Description of Duties

• Porter’s responsibilities include carrying guests’ luggage, fixing minor issues (like changing light bulbs) and cleaning building areas, including entrances.
• To be successful in this role, you should be able to manage various tasks on a daily basis to ensure great customer service and that our operations run smoothly.
• Keep in mind that our Porter position requires working in shifts, occasionally on weekends or evenings.
• Ultimately, you’ll ensure our building is free, safe, clean and inviting.

Key Responsibilities

• Help guests by carrying luggage
• Ensure building entrance is free of clutter at all times
• Direct guests to the reception area or the appropriate office/room
• Arrange taxi services upon request
• Tell them about the hotel facilities
• Run errands for guests such as taking and picking up dry cleaning
• Fix minor technical issues, like changing bulbs
• Report damages, call technicians and monitor repairs
• Comply with health and safety regulations
• Follow evacuation rules in case of emergencies
• Assist the front desk with any other task assigned.

Requirements and Skills

• OND is a plus
• Previous work experience as a Porter
• Good physical condition, stamina and strength (e.g. to lift heavy equipment and luggage)
• Familiarity with security regulations
• Solid verbal communication skills to interact with cleaning staff, technicians and Guests
• Basic mechanical skills
• Availability to work in shifts and flexible schedules (e.g. weekends and evenings).