PLRCAP Intern at iMMAP

Description of Duties

• The intern works to support the administrative and communication needs of the PLRCAP program, under the direction of the Project Manager.

Programs Support:

• Support organization and smooth functioning of the PLRCAP learning and research activities.  
• Support in the substance development of the NGO Resource library with research and the testing and review of resources.
• Assist in meeting note taking and keeping track of planning and calendar deadlines and individual tasks.

Administrative Support:

• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
• Respond to enquiries and routing them to the appropriate party.
• Input and update data in databases and other systems accurately.
• Organize update and maintain electronic SharePoint team files.

Communications Support:

• Prepare well-structured original content for the PLRCAP social media handles.
• Develop engaging and visually appealing content, including images, videos, and infographics for social media handles.
• Promote course learnings and findings – and share resources content among the hub members.
• Create questionnaires, polls and other feedback tools to apply to the social media handles.
• Curate and analyze feedback on the hub and provide recommendations for improvement.
• Create a content calendar outlining specific themes, events, and campaigns for each month.
• Incorporate storytelling to highlight success stories, impact, and the organization's mission.
• Ensure content is optimized for each platform and includes relevant hashtags and keywords.
• Include a mix of promotional, educational, and entertaining content to keep followers engaged.
• Publish scheduled content on Twitter and LinkedIn according to the content calendar.
• Monitor social media channels for mentions, comments, and messages, and respond promptly.
• Engage with followers through likes, retweets, shares, and comments to foster a sense of community.
• Run targeted social media campaigns for fundraising initiatives, events, and volunteer recruitment.
• Share relevant news, articles, and resources related to the organization's cause and sector.
• Monitor analytics and track KPIs to measure the success of the social media efforts.
• Continuously optimize strategies based on data insights and user feedback.

Other support:

·      Any other team task as reasonably requested by program management.

Education:

• University / Institute Degree in Social Sciences, Communications or relevant field.

Experience:

• 6 months – 1 year of work experience, preferred
• Knowledge of social media trends and social networking tools
• Experience with creating content for the web.
• Mastery of the major social media platforms, particularly Twitter, and LinkedIn
• Knowledge of social media analytics software including, Google Analytics and Twitter Analytics to track audience engagement and campaign performance.
• Experience with content management systems and basic image/video editing software
• Knowledge of graphic art applications such Canva, Adobe photoshop, etc is desirable.

Soft Skills:

• Impeccable oral and written communication skills
• Excellent internet research skills
• Ability to work independently and also with a team
• Excellent work habits with a willingness to work in a multi-cultural environment.
• Excellent organizational skills, including proven ability in administration, financial and logistics.
• Excellent communication skills, including drafting documents.

Programmes:

• Excellent computer skills in the Windows and Microsoft Office especially MS Excel MS PowerPoint and MS Access.