Platform Support Lead at Terragon Group

Location: Victoria Island, Lagos

Job Profile
As a Platform Support Lead, a typical day might include the following:

• Coordinate the platform support team.
• Provide direct platform support.
• Review and Resolve escalations and inquiries.
• Evaluate team member performance.
• Support Process development.

Requirements
You’d be a good fit if you have:

• 3 years above experience as a customer support personnel.
• Strong verbal and written communication, strategic planning, and project management skills.
• Bachelor’s degree in any related field.
• Proficiency with Microsoft Excel, Google Sheets & Google Slides.
• Working knowledge of customer service software, databases and tools.
• Advanced trouble shooting and multi-tasking skills.
• If you are aware of the industry’s latest trends and technologies.
• Are adept at improving retention.
• You can measure and improve NPS.