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  • Posted: Aug 27, 2021
    Deadline: Sep 17, 2021
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  • Because Africa’s internet penetration and growth is largely driven by mobile, our vision at Terragon Group, is 'innovation to make mobile meaningful’. We are a digital media company focused on Africa and operating from key markets - Nigeria, Ghana, Kenya, South Africa and India. Made up of three independent but complimentary business units: Terra...
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    Platform Support Lead

    Location: Victoria Island, Lagos

    Job Profile
    As a Platform Support Lead, a typical day might include the following:

    • Coordinate the platform support team.
    • Provide direct platform support.
    • Review and Resolve escalations and inquiries.
    • Evaluate team member performance.
    • Support Process development.

    Requirements
    You’d be a good fit if you have:

    • 3 years above experience as a customer support personnel.
    • Strong verbal and written communication, strategic planning, and project management skills.
    • Bachelor’s degree in any related field.
    • Proficiency with Microsoft Excel, Google Sheets & Google Slides.
    • Working knowledge of customer service software, databases and tools.
    • Advanced trouble shooting and multi-tasking skills.
    • If you are aware of the industry’s latest trends and technologies.
    • Are adept at improving retention.
    • You can measure and improve NPS.

    Method of Application

    Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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    View All Vacancies at Terragon Group Back To Home
Average Salary at Terragon Group
₦ 131K from 9 employees
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