Phone Repairs Assistant at C & I Leasing Plc

Major Duties and Responsibilities

• Diagnosing, troubleshooting, repairing, and maintaining mobile devices, addressing both hardware and software issues.
• Replace damaged or malfunctioning components such as screens, batteries, and charging ports
• Perform regular maintenance and cleaning of devices to ensure optimal performance
• Stay up-to-date with the latest cell phone technology and repair techniques
• Provide exceptional customer service and communicate repair options and timelines effectively
• Manage inventory of replacement parts and order new stock as needed
• Document all repairs and maintain accurate records of customer interactions and transactions
• Troubleshoot and resolve customer complaints or concerns in a timely and professional manner.

Requirements

• ND / HND / BSc holder in Computer and Technology with at least 2 years work experience.
• Prior experience in repairing cell phones.
• Knowledge of different types of cell phone models
• Familiarity with repair tools and equipment
• Ability to diagnose and troubleshoot various cell phone issues
• Good communication skills to interact with customers
• Attention to detail to ensure accurate repairs
• Ability to work under pressure and meet deadlines
• Willingness to continuously learn and adapt to new technologies and repair methods.