Pharmacy Technician (REACH) at EHA Clinics

EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values
CUSTOMER EXPERIENCE:  We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.

QUALITY: We strive to improve our customers' health, families, and community. We will continuously improve our quality to provide health care services according to the best available science.

SAFETY: We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

STAFF ENGAGEMENT: We invest in the well-being, training, and development of our staff.

FINANCIAL STEWARDSHIP: We work to reduce waste and maximize value to our customers, investors, and partners.
Our services:

• Medical Services

• Research and Informatics

• Pharmacy

• Laboratory & Diagnostics

• Community Health (REACH Program)

• Telehealth and Telemedicine

EHA Clinics Kano is the first primary healthcare clinic in Subsaharan Africa to be accredited by JCI for ambulatory care. And its laboratory has been awarded the ISO certification by SANAS ISO 15189/2012.

Purpose of the position 

The Pharmacy Technician will work closely with the pharmacist on duty in attending to patients, refilling prescriptions, dispensing medications, preparing labels, and maintaining smart stock inventory management.

What you’ll do 

The Pharmacy Technician will support EHA Clinics department predominantly to:

• Fill medications based on prescriptions and prepare them for Pharmacists to dispense.

• Assist in stock count on a routine basis and ensure that expiring drugs are noted.

• Arrange/stack drugs and consumables according to FEFO guidelines.

• Ensure that minimum stock levels are not exceeded.

• Bring patients into the pharmacy (when necessary).

• Follow up/call patients to ensure compliance and report special cases to the Pharmacist on the duty.

• Follow up on drugs delivered to patients.

• Keep the pharmacy clean and ensure that dispensing materials are available.

• Assist in receiving medications from vendors.

• Assist in compounding in coordination with the Pharmacist.

• Dispense OTC medications and provide consumables to the nurses and doctors when needed.

• Preparing pharmacy packs under the supervision of a Pharmacist.

• Assist the Pharmacist in any other required duties.

• Conduct group responsibilities accurately and on time.

• Maintain and update pharmacy checklists regularly.

• Provide assistance in various functions of the Pharmacy.

• Develop and implement the teaching plan utilizing patient education manual.

• Document patient and family education.

• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.

• Must be physically and mentally stable to handle extended shifts as well as mental pressure and traumatic events.

• Review, analyze and respond to different situations they encounter daily.

• Think critically in adapting to change, judging situations and taking appropriate decisions

• Adheres to Policies and Procedures.

• Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

• Other duties as assigned from time to time.

Professional Development

EHA Clinics requires all staff to keep their knowledge and skills up to date

• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year. 

Key Areas of Note 

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan. 

• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

• Perform a variety of research and analysis tasks associated with the improvement of clinical care, medical diagnosis, and treatment where appropriate.

• Audit of clinical practice and review of relevant literature. 

• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

• Provide literature reviews and the likes; review, analyze and determine the significance of a variety of diagnostic test results.

• Participate in the quality management system through process monitoring, data analysis, implementation of interventions, and evaluation of those interventions' efficacy. 

• Work to establish and maintain both long-term and short-term goals for the Quality Management Program, keeping track of and document the success of Quality Improvement Projects in achieving QI goals, advising and providing guidance to staff on the priorities and projects of Quality Management.

Requirements

The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform this job.

• Minimum qualification of Diploma in Pharmacy

• Minimum of two (2) years of progressive experience in Pharmacy within the private and public sectors. Experience working with public health and health systems is an advantage.

• Candidates must be a registered member of Pharmacists Council of Nigeria (PCN) with an up-to-date practicing license