Pharmacologist at Troop Pharmacy

Description

• We are looking to hire a smart, proactive, customer-focused, and sales-driven Pharmacologist to join its team.
• The ideal candidate must be passionate about healthcare service, confident in sales, organised with inventory management, and able to support patients professionally.
• This role requires someone who can combine excellent customer service with strong sales ability, pharmacy support, content writing, and proper follow-up with patients and customers.
• Sales experience is a strong prerequisite for this role.

Key Responsibilities

Sales & Customer Service:

• Attend to customers professionally and warmly.
• Promote and sell pharmacy products, wellness items, supplements, personal care products, and other approved healthcare products.
• Identify customer needs and recommend suitable products where appropriate.
• Support the pharmacy’s sales targets through active selling, upselling, cross-selling, and customer relationship management.
• Provide accurate product information to customers within approved limits.
• Ensure excellent customer experience from enquiry to purchase.
• Handle customer complaints or concerns politely and escalate when necessary.
• Maintain good relationships with walk-in customers, repeat customers, and corporate clients.

Patient Support & Follow-Up:

• Support patients with basic guidance on product use, dosage reminders, refill reminders, and general wellness support under the supervision of the Pharmacist.
• Follow up with customers after purchases where necessary to encourage adherence, refill, and continued care.
• Maintain a patient/customer follow-up tracker.
• Support chronic care patients with reminders for routine refills and wellness checks.
• Ensure all patient-related information is handled with confidentiality and professionalism.
• Escalate health-related concerns to the Pharmacist immediately.

Inventory & Stock Management:

• Assist in receiving, arranging, and monitoring stock.
• Track inventory levels and notify management when products are low.
• Support stock-taking, product counts, and reconciliation.
• Monitor expiry dates and ensure proper stock rotation using FIFO/FEFO methods.
• Ensure shelves are properly arranged, clean, labelled, and well stocked.
• Report damaged, expired, or slow-moving products promptly.
• Help maintain accurate sales, stock, and inventory records.

Pharmacy Support:

• Assist the Pharmacist and pharmacy team in daily operations.
• Support prescription processing under the supervision of the Pharmacist.
• Package and label products appropriately as directed.
• Ensure the pharmacy environment is clean, organised, and professional.
• Follow all company policies, health standards, and pharmacy operating procedures.
• Maintain professionalism when dealing with customers, patients, vendors, and team members.

Article & Health Content Writing:

• Write engaging, and accurate health articles, wellness tips, product education posts, and customer awareness content.
• Support the creation of health-related content for social media, newsletters, blogs, and customer education.
• Research health topics and simplify them for everyday readers.
• Ensure health content is reviewed and approved by the Pharmacist before publication.
• Contribute creative ideas for health campaigns, product promotions, and awareness days.

Marketing & Business Growth Support:

• Support pharmacy promotions, awareness campaigns, outreach activities, and customer engagement initiatives.
• Assist with social media content ideas, captions, product highlights, and health education posts.
• Encourage repeat purchases through excellent service and follow-up.
• Help grow the pharmacy’s customer base through referrals, relationship building, and consistent customer care.
• Support online and offline sales activities where required.

Requirements

The ideal candidate should have:

• Minimum of B.Sc., or relevant qualification in a pharmacy, pharmacology, health, science, sales, or related fields
• Previous experience in pharmacy retail, healthcare sales, pharmaceutical sales, customer service, or retail sales.
• Strong sales ability is very important.
• Good communication and interpersonal skills.
• Knowledge of medicines, supplements, wellness products, and personal care products.
• Ability to write simple, clear, and engaging health-related articles or social media content.
• Good inventory and stock management skills.
• Strong attention to detail.
• Good customer service attitude.
• Ability to follow instructions and work under the supervision of a Pharmacist.
• Basic computer literacy and ability to use POS, inventory systems, Microsoft Office, or Google Workspace.
• Must be honest, organised, proactive, and responsible.
• Ability to multitask in a busy pharmacy environment.
• Must be willing to learn and grow within the company.

Core Skills Required:

• Sales and customer service
• Product promotion
• Patient support and follow-up
• Inventory management
• Stock monitoring
• Pharmacy support
• Health article writing
• Social media content support
• Communication skills
• Attention to detail
• Customer relationship management
• Record keeping
• Teamwork
• Professionalism and confidentiality

Who We Are Looking For:

• We are looking for someone who is friendly, confident, persuasive, and passionate about helping people. The right candidate must be able to sell, communicate clearly, follow up with customers, manage stock properly, and support the pharmacy team in delivering excellent healthcare service.
• This role is ideal for someone who understands that a community pharmacy is not just a place where people buy medicine, but a trusted healthcare space where customers receive support, guidance, and care.