Personal Shopper at Graceland Concept

Job Brief

• We are seeking a personal shopper to join our team. As a personal shopper, you will offer advice and guidance on products, process purchase orders, prepare deliveries, and assist with customer queries.
• You should demonstrate excellent communication skills and strive to exceed customer expectations.
• To be successful as a personal shopper, you should be resourceful, energetic, and pay attention to detail.
• Outstanding Personal Shoppers add value to the buying experience, and are able to resolve any issues to the customer's satisfaction.

Responsibilities

• Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
• Supporting customers with placing orders and making payments via the phone, online, or in person.
• Responding promptly and effectively to customers' complaints and requests.
• Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
• Reporting customer issues, supply shortages, and inferior products to Management immediately.
• Engaging with customers and ensuring any special instructions are followed.
• Ensuring that orders are accurately selected, scanned, and packed.
• Assisting with order collection, packaging, loading, and payment, where required.
• Keeping track of product offerings and availability.
• Collaborating with store departments to ensure efficient service delivery.