Personal Assistant to the CEO at Jtechtrade

Job Summary

• We are seeking a highly organized and proactive Personal Assistant to support our CEO while also taking on the role of Supervisor for our Customer Service Team. 
• This dual role requires exceptional multitasking abilities, strong communication skills, and a commitment to enhancing customer satisfaction.

Key Responsibilities

• Personal Assistant Duties:
• Manage the CEO’s calendar, including scheduling meetings and coordinating travel arrangements.
• Prepare and organize documents, reports, and presentations for executive meetings.
• Act as a liaison between the CEO and other departments, ensuring effective communication.
• Handle confidential information with integrity and discretion.
• Assist with project management and follow up on action items.

Customer Service Supervisor Duties:

• Lead and supervise the customer service team, providing guidance and support.
• Monitor team performance and ensure high-quality service delivery.
• Develop and implement training programs for team members.
• Address customer inquiries and resolve issues promptly and effectively.
• Analyze customer feedback and suggest improvements to enhance service quality.

Qualifications

• Bachelor’s degree in Business Administration or a related field preferred.
• Proven experience as a personal assistant or in a similar role.
• Previous experience in customer service management or supervision.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in office software and customer service management tools.

Key Competencies:

• Ability to multitask and prioritize effectively.
• Strong leadership and team management skills.
• Problem-solving mindset with a customer-centric approach.
• Adaptability and flexibility in a dynamic work environment.