People Partner, AI Operations at Hugo Technologies

ROLE OVERVIEW 

• Hugo is seeking a strong strategic People partner for the leadership of a 1000+ AI operations team.
• You will integrate HR practices with business objectives, provide strategic guidance, and contribute to the overall success of the organization by optimizing the performance and well-being of its workforce.
• You will consult with leadership and program leads to align HR practices with business goals to support the organization’s success. 

KEY RESPONSIBILITIES 

Strategy and AdvisoryStrategy and advisory

• Collaborate with leadership to understand business and department objectives and align HR strategies accordingly.
• Identity People operations gaps and conceptualize appropriate programs to address the gaps.
• Continuously offer thought leadership regarding organizational and people-related strategy and execution.

HR Operations Support

• Streamline processes to receive, respond to, and resolve routine employee inquiries regarding HR policies, benefits, payroll, and other related matters.
• Contribute to maintaining and utilizing HR information systems, ensuring accurate and up-to-date employee records.

Talent Management

• Partner with recruitment, training, and program leads to create and implement robust onboarding programs for all roles.
• Provide guidance and input on departmental restructures and workforce planning.
• Partner with leadership to design career paths and internal promotion frameworks.
• Create a succession planning strategy to enable efficient and effective business operations continuity.
• Implement HRM interventions on diversity and inclusion.

Employee Relations

• Work together with management and personnel to solve conflicts and help facilitate positive employee relations, maintain a good working environment, and build morale.
• Ensure that information about organizational changes, policies, and other relevant matters is effectively communicated to all employees.

Performance Management

• Contribute to the design and implementation of performance management systems to evaluate and enhance employee performance.
• Educate, coach, and partner with managers on performance management and employee development goals.
• Implement reward and recognition interventions to increase bottom-line results and employee engagement
• Identify training needs for teams and individuals.

Policy and Compliance

• Participate in the creation and implementation of HR policies to govern People operations processes.
• Ensure that HR practices comply with relevant client contracts, labor laws, regulations, and Hugo values.
• Participate in the design and review of compensation and benefits programs to align with client contract obligations and Hugo’s organization compensation framework.

QUALIFICATIONS 

• Bachelor’s degree in Human Resources or a related field; a Postgraduate qualification in Human resources/People Management/People Development is also desirable.
• Minimum of 7 years experience in HR/People Operations.
• Proven work experience as an HR business partner.
• Demonstrated analytical thinking, problem-solving, and decision-making skills. Critical thinker with success in developing innovative solutions to business issues.  
• Ability to stylistically adapt communication based on audience.
• Demonstrable experience with HR metrics.
• In touch with global HR trends.
• Multicultural and ability to collaborate with persons from diverse professional and cultural backgrounds
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Analytical and goal-oriented; a strong bias toward action.
• Deep commitment to building ethical, world-class company teams.