People Operations Manager at Co-Creation Hub (CcHUB) Nigeria

Job Description

• Working closely with the Director of People, this role will drive HR functions to ensure compliance and core functionality while helping prepare the organization for future growth.
• This includes promoting company values and culture, implementing employee benefits and development programs, and refining policies and processes. This role will provide day-to-day management, oversight, and technical support to our People in Kenya, Nigeria, Uganda, and Rwanda.

Duties and Responsibilities
Policy, Process and Systems:

• Collaborate with the Director of People to review, edit, and refine internal processes and procedure maps; train and hold accountable all People Unit team members to these internal processes.
• Ensure that all personnel files are up to date and in compliance with company policy.
• Maintain and file correspondence, and reports as well as sensitive and confidential data, employee files, and documents.
• The key point of contact for HR legal and regulatory compliance; regularly monitors updates and performs periodic audits of various processes to ensure efficiency and compliance (employee files documents, contracts, etc).
• Manage New Hire Orientation and support our onboarding program to ensure seamless integration of new hires into CcHUB’s culture and community.
• Advise employees on day-to-day HR policies and procedures and other employee lifecycle events.
• Assisting employees where appropriate in resolving their concerns quickly and efficiently.
• Conduct off-boarding, analyse trends and share data with the Director of People to influence/inform decisions.
• Foster strong cross-functional relationships with the rest of the People Unit and other stakeholders to drive efficiencies and simplify workflows.

 Employee Engagement:

• Support the development of tools, programs, and metrics that increase Employee Engagement. 
• Leads the annual Employee Engagement Survey administration & action planning process for all employees- including preparation, survey execution, analysis, and planning.
• Ensures the results are communicated and action planning efforts are upheld companywide throughout the year.
• Accountable for ensuring the integrity of the employee engagement process, tools, and outcomes.

Learning and Development:

• To lead the development and implementation of all aspects of the Organization’s training programs, policies, and objectives to develop and maintain effective employee strength.
• The training program should aim to enhance skills and knowledge, motivate and retain employees, strengthen collaboration and team dynamics, and contribute to the company’s culture of continuous learning and innovation.
• Liaise with unit heads to understand employee skills gaps and offer learning solutions.
• Establish ways to measure the total effectiveness of all learning and development programs.

Performance Management:

• Lead the implementation of the company-wide performance management process from the planning to the reviewing cycle.
• Coordinate and ensure timely completion of the bi-annual performance evaluation process.

Events & Culture:

• Proactively promote and lead activities to contribute to the adoption of company values in action and positive office culture.
• Organise regular team building and culture-building activities outside of work.
• Celebrating our people’s personal and professional milestones.

 Monitoring & Reporting Metrics:

• Own all HR metrics and report to the Director of People monthly. Partner with the Director of People to identify trends in the business and use the data to tell a story.
• Build dashboards that enable leaders to understand the People unit data, assess functional unit performance, and develop targeted action plans.
• Ensure that employee turnover analysis is provided quarterly, and the organization is informed of major challenges.

Immigration / Mobility Management:

• Manage the immigration program for all locations, development, and implementation of immigration policy.
• Ensure compliance with current legislation/regulations. Monitor legislative and law changes affecting this area of responsibility. 
• Engage with immigration legal counsel as required to facilitate employee movement between countries/company entities.
• Reviewing and managing mobility budgets, liaising with Finance unit when required.

Qualifications
This role is for you if:

• You have worked in a technologically driven environment as an in-house people practitioner.
• 3+ years of HR leadership experience.
• Thorough knowledge of employment-related laws, regulations, and compliance requirements across Africa.
• You have demonstrable experience handling employee relation cases and supporting the day-to-day people operations activities during the employee lifecycle
• You are familiar with talent management and supporting the teams through the different processes
• You enjoy helping to implement or scaling core people processes and systems.
• You enjoy working at a fast pace to achieve growth whilst maintaining a focus on accuracy and quality.
• You are organized, with the ability to handle multiple projects and tasks effectively at the same time.
• You are a company ambassador and you will develop our strong internal culture to support our growth and retention of existing talents.

What We Offer

• Paid Time Off
• Healthcare Coverage
• A highly collaborative team environment that will support your professional and personal growth 
• Work alongside great talent
• A culture of learning and innovation
• Opportunities for career growth and training
• Interaction with industry leaders and forward-thinking people
• A chance to make a social difference
• Overall fun company.