People Operations Coordinator at HealthConnect24x7.com

Position Summary

• As the People Operations Coordinator, you will be at the forefront of handling employee-related matters, addressing employee inquiries, overseeing recruitment efforts, and ensuring a smooth and compliant onboarding process for new team members.
• Your role requires strong human resources expertise, with a deep understanding of recruitment, performance management, and learning and development practices.
• In your role as the People Operations Coordinator, you will be instrumental in ensuring a positive employee experience and fostering a productive and engaged work environment. You will collaborate closely with department heads, managers, and the Head of Operations to execute and enhance various HR initiatives.

Key Responsibilities
Recruitment and Selection:

• Spearhead recruitment activities, including crafting compelling Job Ads, drafting comprehensive job descriptions, meticulously shortlisting job candidates, and orchestrating interviews in collaboration with line managers.
• Collaborate seamlessly with the Product department to display and continually update career opportunities on the company's website.
• Engage with managers to understand hiring needs and expertly coordinate the selection and decision-making process.
• Skillfully design and manage the induction process to seamlessly integrate new staff members into the work environment.
• Expertly prepare offer letters, conduct thorough reference checks, and deftly manage the confirmation process for new hires.

Training and Development:

• Cultivate and nurture relationships with external training bodies to foster staff development opportunities.
• Drive the creation of innovative new staff training programs while consistently updating and enhancing existing ones.
• Collaborate closely with managers to identify individual development needs and efficiently source external training resources when required, effectively monitoring training costs against the established budget.
• Collaborate with department heads to tailor training and development programs to cater to the unique requirements of each department.
• Lead the organization of impactful in-house learning and development programs, ensuring full attendance of both trainees and facilitators on a regular basis.
• Conduct comprehensive reviews of developmental plans with department heads and proactively develop an annual training plan.

Performance Management:

• Collaborate closely with senior management to establish and maintain an effective performance management framework that is intricately tied to the organization's overarching business strategy.
• Skillfully prepare and deliver comprehensive performance reports for presentation to the Director of People and Operations.

Employee Relations:

• Act as a knowledgeable point of contact for employees, providing insightful interpretation and advice on employment law matters.
• Diligently maintain accurate and up-to-date records of all staff details, encompassing personal information, salary data, and a range of benefits, such as welfare, pension, and medical coverage, utilizing the company's advanced HR software and regularly updating the backup template.
• Expertly manage staff medical insurance, ensuring seamless enrollment and effectively addressing related queries.
• Expertly handle disciplinary and grievance procedures, navigating these processes with precision and fairness.
• Skillfully conduct exit interviews when necessary and proactively manage the employee leave schedule.

Risk Management

• Developing and administering health and safety programs
• Conducting safety inspections
• Ensuring good working conditions for both remote and onsite employees

Experience and Educational Requirements

• B.Sc / HND
• Minimum of 5 years' work experience (at least three (3) years of cognate experience and working knowledge of Nigeria Labour law.

Skills & Abilities

• Demonstrated hands-on approach to Human Resources Management
• Excellent knowledge and understanding of people operations at both operational and technical levels
• Demonstrated experience in performance management
• Excellent negotiation skills
• People-first mindset in alignment with business objectives
• Professional work approach and attitude
• Demonstrated ability to work autonomously and in a team-based environment
• Previous experience in HRIS/ Payroll systems, Microsoft applications
• Excellent communication skills
• Detail-oriented
• Strong analytical and problem-solving skills