Payment Gateway and Transaction Processing Support Officer at Wema Bank Plc

Job Summary

We're seeking a skilled technical professional to provide expert support and technical assistance for our payment gateway and transaction processing services platform integration and optimization. The ideal candidate will have a strong understanding of payment processing technologies, full stack software development expertise excellent, problem-solving skills, and the ability to communicate complex technical information to clients and internal teams.

Job Details

Technical Support:

• Integration: Integrate ALATPAY's API into various platforms (websites, mobile apps, etc.) using programming languages like PHP, Python, Ruby, or JavaScript.
• Payment Gateway Setup: Configure and customize ALATPAY's payment gateway to meet client requirements.
• API Documentation: Follow ALATPAY's API documentation to ensure accurate implementation.
• Testing and Debugging: Test and debug integrations to ensure smooth payment processing and error handling.
• Security Compliance: Ensure compliance with security standards (PCI-DSS, etc.) to protect sensitive customer data.
• Maintenance and Updates: Perform regular maintenance, updates, and troubleshooting to prevent integration issues.
• Collaboration: Work with cross-functional teams (design, product, etc.) to ensure seamless payment experiences.
• Documentation: Maintain accurate records of integrations, configurations, and troubleshooting processes.
• Respond to client inquiries and resolve technical issues
• Troubleshoot payment processing errors and exceptions
• Provide timely and effective solutions to clients
• Transaction Monitoring:
• Monitor transaction activity for errors, fraud, and security issues.
• Investigate and resolve transaction discrepancies
• Transaction Monitoring:
• Technical Configuration:
• Configure and test payment gateway integrations
• Ensure seamless client onboarding and integration
•  Documentation and Knowledge Base:
• Maintain accurate technical documentation and knowledge base
• Develop and update technical guides and FAQs
• Work closely with sales, client success, and development teams

Collaboration:

• Ensure effective communication and issue resolution
• Security and Compliance:
• Stay up to date with industry security standards and regulations (e.g., PCI-DSS)
• Ensure compliance and security best practices in technical configurations

Requirements

Competencies, Skills & Attributes

• Bachelor’s degree in computer science, Information Technology, or related field
• Proven experience (2+ years) in payment processing, fintech, or a related industry
• Programming skills: Proficiency in languages like PHP, Python, Ruby, or JavaScript.
• API integration experience: Familiarity with API integrations and payment gateways.
• Strong technical skills in payment gateway technologies and integrations
• Excellent problem-solving, analytical, and communication skills
• Ability to work in a fast-paced environment, meeting deadlines and targets
• Attention to detail: Meticulous attention to detail to ensure accurate implementations.
• Communication skills: Effective communication with teams and clients.
• Security knowledge: Understanding of security standards and best practices.

Knowledge

• Understand financial institution 
• Banking policies 
• Electronic channels management
• Performance management
• Organizational strategies
• Risk management
• Business performance improvement
• Budgeting, planning and control