Patient Experience and Hospitality Executive at Redeemers Health Village

Job Description:

• As a Hospitality/Patient Experience Executive, you will play a vital role in enhancing the overall patient experience and ensuring that our healthcare facility maintains high standards of hospitality.
• You will be responsible for implementing strategies to improve patient satisfaction, increase loyalty, and promote our brand through exceptional service delivery.
• Additionally, you will collaborate with various departments to integrate hospitality principles into all aspects of patient care.

Responsibilities:

• Develop and implement patient experience initiatives aimed at enhancing satisfaction levels and loyalty.
• Oversee the design and implementation of programs to improve the overall hospitality within the healthcare facility.
• Conduct regular assessments and analysis of patient feedback to identify areas for improvement and develop action plans accordingly.
• Collaborate with marketing team to develop marketing strategies that align with the overall patient experience goals.
• Establish and maintain strong relationships with patients, families, and staff to ensure a positive and supportive environment.
• Train and educate staff on hospitality best practices and ensure consistent delivery of exceptional service.
• Monitor and evaluate patient satisfaction metrics, making data-driven decisions to enhance the patient experience.
• Stay updated on industry trends and best practices in hospitality management and incorporate them into our healthcare facility.

Requirements:

• Bachelor's degree in Hospitality Management, Marketing, Business Administration, or related field.
• Proven experience in hospitality management, preferably within a healthcare setting.
• Strong understanding of marketing principles and their application in enhancing patient experience.
• Excellent communication and interpersonal skills with the ability to build relationships at all levels.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Creative thinker with the ability to develop innovative solutions to enhance patient experience.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Passion for providing exceptional service and improving the patient experience.