Passport and Citizenship Assistant - All Interested Candidates (American Citizenship and Passport Assistant) at US Embassy

Overview

• Hiring Path: Open to the public
• Who May Apply/Clarification From the Agency:
  • For USEFM - FP is 06.  Actual FP salary determined by Washington D.C.  
  • All Interested Applicants / All Sources
• Security Clearance Required: Public Trust - Background Investigation
• Appointment Type: Permanent
• Appointment Type Details: Indefinite subject to successful completion of probationary period

Summary

• The work schedule for this position is: Full Time (40 hours per week)
• Start date: Candidate must be able to begin working within a reasonable period of time (6 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.
• Supervisory Position: No
• Relocation Expenses Reimbursed: No
• Travel Required: Not Required

Duties

• The incumbent reports to the American Citizen Services (ACS) Chief, and is one of two local staff citizenship and passport assistants, providing the full range of emergency and non-emergency American Citizen Services, including a variety of moderately difficult tasks relating to passport and citizenship, federal benefits, welfare and whereabouts, birth, deaths, and arrests.  
• Maintains contact with host government officials, as well as police, immigration, and prison authorities needed to extend aid and support U.S. citizens in crisis or times of emergency. 
• Employee will serve as the consular cashier on a rotational basis.

Qualifications and Evaluations

Requirements:
Experience: 

• Minimum of three (3) years of progressively responsible work experience involving public contact, customer service, and application of regulatory material is required.

Job Knowledge:  

• Good knowledge of computer skills and sound knowledge of operating procedures and all areas of consular work is required.  
• The employee must have clear understanding of Nigerian law, practices, and general environment.

Education Requirements:

• University Degree in Business Administration, Management, Law, Sociology, or Social Work is required.
• Note: NYSC Certificate or Exemption document is required.

Evaluations:

• This may be tested. Please specify your level of proficiency in the language listed. 

Language: 

• Fluent speaking/reading/writing in English is required. Fluent speaking/reading/writing in any local Nigerian language is required.

Skills and Abilities: 

• The employees must exercise tact and careful handling in dealing with the public under difficult and sensitive circumstances and must have the ability to work in a high-stress, high volume production environment. 
• They must be able to draft correspondence in precise and correct English. 
• The employee must be able to manipulate large volumes of diverse data to identify trends and must be able to perform rapid database searches to obtain critical information quickly in an emergency. 
• Proficiency in Microsoft Office, Access, Excel, Outlook, and Word is required. 
• They must learn the complex and specialized software programs required to perform all aspects of consular work. 
• The employee must have the ability to understand regulatory documents such as 7 and 8 FAM and citizenship sections of the Immigration and Nationality Act

Equal Employment Opportunity (EEO):  

• The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits
Agency Benefits:

• Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Abuja, Nigeria may receive a compensation package that may include health, separation, and other benefits.
• For EFMs, benefits should be discussed with the Human Resources Office.
• The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

• For the current COVID-19 Requirements please visit the following link.

Hiring Preference Selection Process:

• Applicants in the following hiring preference categories are extended a hiring preference in the order listed below.  Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

Hiring Preference Order:

• AEFM / USEFM who is a preference-eligible U.S. Veteran*
• AEFM / USEFM
• FS on LWOP and CS with reemployment rights **

* Important 

• Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification.  A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. 
• The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given. 
• ** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
• For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

Marketing Statement:

• We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

COVID-19 Requirements for Eligible Family Members

• As required by Executive Order 14043, Eligible Family Members who will be employed on a Family Member Appointment (FMA) or a Temporary Appointment (TEMP) are required to be fully vaccinated against COVID-19 regardless of the employee’s duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law.
• If selected for the position, the agency will provide you additional information regarding what information or documentation will be needed and how you can request a medical or religious accommodation.
• Eligible Family Members who will be employed on a Personal Services Agreement and compensated under the USG pay plan will be required to attest to their vaccination status using the Vaccine Attestation Form.
• If you are not fully vaccinated or decline to provide this information, you will be required to demonstrate proof of a negative COVID-19 test completed within 72 hours of entry to a Mission facility and comply with enhanced COVID-19 mitigation protocols. If selected for the position, the agency will provide you additional information regarding these requirements.

COVID-19 Requirements for Local Candidates

• Candidates who will be employed on either a Personal Services Agreement or a direct hire appointment and compensated under the Mission’s Local Compensation Plan will be required to follow all Mission COVID-19 policies applicable to Locally Employed Staff. If selected for the position, the agency will provide you additional information regarding these requirements.

Salary
NGN 8,664,538 (USD 43,507) / Annum