Passport and Citizenship (ACS) Assistant at US Embassy

Duties

Reporting to the Supervisory ACS Assistant, incumbent is one of five local staff citizenship and passport assistants, providing the full range of emergency and non-emergency American Citizen Services, including a variety of moderately difficult tasks relating to passport and citizenship, federal benefits, welfare and whereabouts, birth, deaths, and arrests.  Maintains contact with host government officials, as well as police, immigration, and prison authorities needed to extend aid and support U.S. citizens in crisis or times of emergency.

Requirements:

EXPERIENCE: 

•  Minimum of two (2) years of progressively responsible work experience involving public contact, customer service, and application of regulatory material is required.

JOB KNOWLEDGE:

• Thorough knowledge of applicable U.S. laws, regulations, legal precedents, and court decisions. The employee should have clear understanding of Nigerian law, practices, and general environment.

Education Requirements:

• Two (2) Years of University studies is required. 

Evaluations:

• This may be tested. Applicants MUST address ALL language proficiency requirements to be considered.

LANGUAGE: 

• Fluent in English (speaking/reading/writing) is required.  

SKILLS AND ABILITIES:

The employees must exercise tact and careful handling in dealing with the public under difficult and sensitive circumstances and must have the ability to work in a high-stress, high volume production environment. The ability to draft complex correspondence in precise and correct English and obtain critical information quickly in an emergency is required. They must be able to learn the complex and specialized software programs required to perform all aspects of consular work. The employee must have the ability to accomplish tasks with speed and accuracy. Advanced typing/data entry skills are required. Also required are strong numeric skills to handle repatriation disbursements. Proficiency in Microsoft Office, Access, Excel, Outlook, and Word is required. The jobholder must be able to communicate concisely and politely in both oral and written communications. Good knowledge of computer skills is required.