Partner Training Specialist at InEvent

Job Description

• We look for people who are passionate about customer experience and nurturing relations!
• Your daily goal will be to WOW InEvent's users with your strategic guidance and insights based on that customers' specific goals.
• Your objective is to create an empathetic relation with the customer, your daily task will be to learn about the customer and make the experience happen!

RESPONSIBILITIES:

• Lead InEvent’s partners through the process to ensure their certification in the InEvent product.
• Deliver live sessions via InEvent’s Live Studio to partners to demonstrate the product and its capabilities
• Work on design of website, registration form and Virtual Lobby to ensure the level of professionalism to the look and feel of the course
• Design and maintain course outline, developing and adapting this as the InEvent features grow
• May be required to develop and deliver high quality pre recorded content via the Live Studio to complement certification  
• Support participating partners in their queries for the duration of the certification process.
• Coordinate delivery of certification from partners and ensure partners are supported in their receipt of their certification
• Learn continuously about tech and platform updates.
• Give constant feedback to product development and support CS and Marketing processes.
• Travel may be required to a studio location.

 PRE-REQUISITES:

• Fluent English to communicate and interact with customers around the world.
• Fluent German or French are differentials.
• Experience with Customer Success or similar. 
• Experience with delivery of training or live customer support
• Experience in a SaaS or tech company. 
• Outstanding communication skills and empathy. 
• Flexibility and adaptability to manage multicultural customers.
• Very (very) resilient to learn continuously in a startup!

PERKS

• Global Health Insurance;
• Paid Time Off (PTO);
• Monthly Lunch days and activities;
• Birthday Gift and Work Anniversary Gifts.