Partner, Internal Communications at MasterCard

THE OPPORTUNITY 

Reporting to the Head, Internal Communications, the Partner will develop and implement core internal communications activities to support in the delivery of the Foundation’s strategy, operations, and culture. The Partner will collaborate closely with the Head, Internal Communications to develop impactful storytelling focusing on the Foundation’s strategies (Young Africa Works, EleV, Scholars Program, and the Mastercard Foundation COVID-19 Recovery and Resilience Program). This role ensures timely, meaningful, and consistent communication across the Foundation to enhance employee engagement and awareness of key business priorities.

WAYS YOU CAN CONTRIBUTE 

• Provide guidance and support to the Foundation leaders on internal communications, including policy updates, internal announcements, special working groups, and general communications counsel or tactics.
• Support leadership with recommended internal communications strategies, preparation of key messages, and development and editing of internal communications materials.
• Identify, prepare, and post engaging and timely content on the COMPAS homepage, maintaining regular updates and understanding of key information and news employees need to know at an enterprise and local level.
• Develop the weekly digital e-newsletter update (“The Weekly”) for employees, as well as the employee quarterly e-magazine “Horizon,” including regular measurement metrics to determine reach and effectiveness.
• As aligned with priorities, recommend, develop, and execute COMPAS homepage “takeovers” for key events such as “Community Week,” Baobab Summit, and International Days of Awareness.
• Ensure existing channels are utilized effectively while creating new communications channels aligned with Foundation needs.
• Promote the use of the intranet (COMPAS) as the key internal communications channel for staff and support the development of the intranet site.
• Partner with the full Public Affairs & Communications team to support internal communications.
• Participate in or develop relationships with members of employee working groups to provide communications counsel and contribute to advancing the Foundation’s strategy based on insights.
• Partner with subject matter experts to communicate with employees through effective storytelling on various platforms.
• Collaborate with Public Affairs & Communications colleagues to ensure internal communications achieve the right tone and consistency and identify opportunities to leverage external initiatives internally.
• Partner with People & Culture to design strategies and programs that strengthen the Foundation’s employer brand, including marketing and brand reputation.

 WHO YOU ARE

• Bachelor's degree in PR, Communications, or a similar field.
• Minimum of 9+ years’ experience in the Internal Communications/Communications industry.
• Strong digital experience with SharePoint, Stream, OneNote, PowerPoint, and Zoom tools.
• Ability to focus on the big picture while simultaneously working on various initiatives; takes initiative to resolve unforeseen delays and challenges.
• Demonstrates innovative thinking and ideas to resolve challenging issues.
• Mines organizational and external knowledge to identify trends, opportunities, and impact stories.
• Excellent budgeting and time management skills.
• Can work independently and as part of a team; actively engages with colleagues to build strong, collaborative relationships across the organization.
• Possesses professional maturity, sensitivity to different cultures, and impeccable integrity that exemplify the Foundation’s values.
• Flexible, adaptable, and able to execute a range of job duties and changing priorities.
• Possesses excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
• French language and/or local language skills is an added advantage.
• Commitment to Mastercard Foundation’s values and vision.