Part Coordinator at CFAO

Role Description

This is a full-time, on-site role located in Lagos for a Part Coordinator. The Part Coordinator will be responsible for inventory control, ordering parts, ensuring customer satisfaction, and providing excellent customer service by communicating with clients about all aspects of parts ordering and maintenance.

• Forecast spare parts consumption for the brand
• Identify parts correctly on the Electronic Parts Catalog (EPC) using the vehicle identification code
• Preparation of service quotes accurately and timely for workshop and counter customers
• Invoice parts sold to retail customers and internal workshop
• Recording of missed sales and ensuring parts not available are allocated and reserved on the system.
• Timely supplies of required parts to technicians, ensure parts are supplied to the workshop and counter customers on time and in full. (OTIF)
• Follow up on parts shortages and expedite issues by reporting to the manager
• Responsible for proper inventory of parts supplied to the workshop
• Responsible for managing the storekeeper for a proper inventory of the warehouse
• Monitor the process of parts shipment, loading and off-loading of parts in the warehouse
• Work closely with other teams to ensure coordination of parts supply
• Ensure all activities within the parts department are carried out safely
• Collaborate with the Service Advisors and Parts Manager in maintaining updated records of parts
• Management and issuance of lubricants to workshops and counter sales
• Maintain the principles of 5s within the parts department
• Adhere strictly to all safety rules – ANZEN and KAIZEN

Qualifications

• Bachelor's degree in a relevant field
• Minimum of 5 years of hands-on experience in a similar role
• Excellent communication and interpersonal skills
• Proven customer service skills, with a focus on customer satisfaction
• Experience in inventory control and parts ordering
• Strong organizational skills with the ability to multi-task in a fast-paced environment
• Efficient problem-solving skills and attention to detail
• Ability to work independently as well as in a team