Outsourcing Manager at Centre For Research in Enterprise and Action in Management (CREM) Nigeria

Responsibilities

• Ensure registration with HuCaPAN, get Recruiters License.
• Lead in the drive for the acquisition of new customers across all CREM’s business verticals.
• Co-ordinate all Outsourcing business efforts for seamless operations
• Developing a change management plan to support changes associated with assigned categories
• Proactively identifies issues and emerging risks and takes swift action to resolve or escalate as appropriate
• Input own agreements, service details and payment forecasts onto the Contracts Database and maintain all other systems as appropriate
• Manage outsourced deliverables and services for platform services
• Act as contact point between internal and external teams for outsourced projects
• Maintain an in-depth understanding of outsourcing procedures and methodologies
• Design and drive consistent and organized processes for outsourcing
• Assess, monitor, document, and communicate on outsourced costs, project status, risks and key learnings to stakeholders
• Identify, track, manage, and resolve outsourcing issues
• Ensure that bills are timely paid by our clients
• Organize, schedule and ensure the execution of training for outsourced staff.
• Build a robust customer relationship management mechanism to ensure retention and enhanced usage.
• Ensure seamless recruitment, placement and management of outsourced staff.

Job Specifications / Requirements

• Minimum of HND / BSc in any discipline
• A Master's Degree / Relevant Professional Certification is an advantage
• Five ( 5) - Twelve (12) years hands - on experience in an outsourcing / HR Consulting firm with an existing clientele
• Outsourcing experience in a structured outsourcing outfit is required
• Ability to design and analyse KPIs in line with our outsourcing strategy in order to drive continuous improvement
• In-depth understanding of project life cycle
• Ability to draft proposals and contractsamendments using templates
• Candidates without any hands-on experience in outsourcing should not forward their CVs as their applications will not be treated.