Outlet Supervisors at Khenpro Global Services

Description

• Assist with all daily responsibilities pertinent to the front-of-house operations to ensure that the goal of providing extraordinary service to customers of the outlet is achieved.

Responsibilities

• Assist in overseeing all aspects of the front of house operation including ensuring that all personnel are trained and assisting the customers in a courteous, friendly and efficient manner.
• Ensure that the outlet is clean and organized at all times and assist them during peak and busy periods.
• Supervise the service personnels and cashiers' check-out and cash closing procedures
• Ensure that the dining experience of customers exceed their expectations in an effort to provide extraordinary service per the Company’s guidelines
• Execute proper and accurate closing procedures in accordance with company policy
• Provide objective and professional feedback to the Outlet and Operation Managers regarding any and all operational issues as they arise
• Commit to train, coach and mentoring front-of-house staff and work with Outlet Manager involving disciplinary actions in order to further develop employees
• Perform any other duties as requested and adhere to job specific duties checklists

Position Requirements

• Interested candidates should possess a Bachelor Degree / HND in relevant fields with 2 - 3 years work experience.
• Able to work a variety of shifts including evenings, weekends and holidays
• Be self-motivated with the ability to perform with the highest professional and ethical standards
• Excellent customer service and people skills
• Respond well to a changing work environment and able to perform at the highest level with minimal supervision
• Possess strong leadership and managerial skills that include the ability to coach, develop and clearly communicate expectations
• Excellent analytical and problem resolution skills with the ability to proactively recommend solutions
• Financial background with the proven ability to identify opportunities for revenue enhancement would be an added advantage
• Demonstrate effective written and verbal communication skills
• Intermediate computer skills with Microsoft Office and familiarity with POS system functionality